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作者：Hong, Ying; Liao, Hui; Hu, Jia; Jiang, Kaifeng
作者单位：McMaster University; University System of Maryland; University of Maryland College Park; University of Notre Dame; Rutgers University System; Rutgers University New Brunswick
摘要：Service climate captures employees' consensual perceptions of organizations' emphasis on service quality. Although many studies have examined the foundation issues and outcomes of service climate, there is a lack of a comprehensive model explicating the antecedents, outcomes, and moderators of service climate. The current study fills this void in the literature. By conducting a meta-analysis of 58 independent samples (N = 9,363), we found support for service climate as a critical linkage betwe...
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作者：Ilies, Remus; Peng, Ann Chunyan; Savani, Krishna; Dimotakis, Nikolaos
作者单位：National University of Singapore; Michigan State University; University System of Georgia; Georgia State University
摘要：This study proposes a dynamic reparatory model of voluntary work behavior. We test the hypothesis that when people are made aware of their high level of negative behavior at work (i.e., counterproductive work behavior) and are informed that their behavior is counternormative and undesirable, the knowledge that they violated social norms induces guilt. This guilt, in turn, results in compensatory behavior that is positive in nature (i.e., organizational citizenship behavior). We report results ...
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作者：Tse, Herman H. M.; Lam, Catherine K.; Lawrence, Sandra A.; Huang, Xu
作者单位：Griffith University; City University of Hong Kong; Hong Kong Polytechnic University
摘要：According to balance theory (Heider, 1958), when 2 coworkers develop different levels of leader member exchange (LMX) relationships with their supervisor, a triadic relational imbalance will arise among the 3 parties that may result in hostile sentiments and poor social interactions between them. This study examines the consequences and psychological processes of (dis)similar levels of LMX on the interpersonal interactions between coworkers. Using data from 2 independent studies, the results o...
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作者：Carton, Andrew M.; Cummings, Jonathon N.
作者单位：University of London; London Business School; Duke University
摘要：Scholars have invoked subgroups in a number of theories related to teams, Yet certain tensions in the literature remain unresolved. In this article, we address 2 of these tensions, both relating to how subgroups are configured in work teams: (a) whether teams perform better with a greater number of subgroups and (b) whether teams perform better when they have imbalanced subgroups (majorities and minorities are present) or balanced subgroups (subgroups are of equal size). We predict that the im...
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作者：Hughes, Michael G.; Day, Eric Anthony; Wang, Xiaoqian; Schuelke, Matthew J.; Arsenault, Matthew L.; Harkrider, Lauren N.; Cooper, Olivia D.
作者单位：University of Oklahoma System; University of Oklahoma - Norman
摘要：An inherent aspect of learner-controlled instructional environments is the ability of learners to affect the degree of difficulty faced during training. However, research has yet to examine how learner-controlled practice difficulty affects learning. Based on the notion of desirable difficulties (Bjork, 1994), this study examined the cognitive and motivational antecedents and outcomes of learner-controlled practice difficulty in relation to learning a complex task. Using a complex videogame in...
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作者：Cole, Michael S.; Carter, Min Z.; Zhang, Zhen
作者单位：Texas Christian University; Troy University System; Troy University; Arizona State University; Arizona State University-Tempe
摘要：We examine the effect of (in)congruence between leaders' and teams' power distance values on team effectiveness. We hypothesize that the (in)congruence between these values would differentially predict team effectiveness, with procedural justice climate serving as a mediator. Using multisource data and polynomial regression, we found that similarities (and differences) between leaders' and their teams' power distance values can have consequential effects on teams' justice climate and, ultimate...
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作者：Courtright, Stephen H.; McCormick, Brian W.; Postlethwaite, Bennett E.; Reeves, Cody J.; Mount, Michael K.
作者单位：Texas A&M University System; Texas A&M University College Station; University of Iowa; Pepperdine University
摘要：Despite the wide use of physical ability tests for selection and placement decisions in physically demanding occupations, research has suggested that there are substantial male-female differences on the scores of such tests, contributing to adverse impact. In this study, we present updated, revised meta-analytic estimates of sex differences in physical abilities and test 3 moderators of these differences-selection system design, specificity of measurement, and training-in order to provide insi...
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作者：Hannah, Sean T.; Schaubroeck, John M.; Peng, Ann C.; Lord, Robert G.; Trevino, Linda K.; Kozlowski, Steve W. J.; Avolio, Bruce J.; Dimotakis, Nikolaos; Doty, Joseph
作者单位：Wake Forest University; Michigan State University; Michigan State University; University System of Ohio; University of Akron; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park; University of Washington; University of Washington Seattle; University System of Georgia; Georgia State University; Duke University
摘要：We develop and test a model based on social cognitive theory (Bandura, 1991) that links abusive supervision to followers' ethical intentions and behaviors. Results from a sample of 2,572 military members show that abusive supervision was negatively related to followers' moral courage and their identification with the organization's core values. In addition, work unit contexts with varying degrees of abusive supervision, reflected by the average level of abusive supervision reported by unit mem...
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作者：Van Kleef, Gerben A.; Steinel, Wolfgang; Homan, Astrid C.
作者单位：University of Amsterdam; Leiden University; Leiden University - Excl LUMC; University of Amsterdam
摘要：Intergroup conflicts are ubiquitous-they occur, for instance, between (work)groups, departments, organizations, political parties, or nations. Such conflicts are commonly addressed through negotiations, in which representatives negotiate on behalf of their constituency. Intergroup negotiations are complex, as representatives need to navigate between the interests of their own constituency and the other party. This implies that negotiation success requires careful processing of information abou...
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作者：Scott, Kristin L.; Restubog, Simon Lloyd D.; Zagenczyk, Thomas J.
作者单位：Clemson University; Australian National University
摘要：We conducted 2 studies of coworker dyads to test a theoretical model exploring why and under what circumstances employees are the targets of workplace exclusion. Adopting a victim precipitation perspective, we integrate belongingness and social exchange theories to propose that employees who display workplace incivility are distrusted and therefore are targets of workplace exclusion. Highlighting the importance of the context of the perpetrator-target relationship, we also find support for the...
