Guilty and Helpful: An Emotion-Based Reparatory Model of Voluntary Work Behavior

• 成果类型: Article
• 署名作者: Ilies, Remus; Peng, Ann Chunyan; Savani, Krishna; Dimotakis, Nikolaos
• 署名单位: National University of Singapore; Michigan State University; University System of Georgia; Georgia State University
• 刊物名称: JOURNAL OF APPLIED PSYCHOLOGY
• ISSN/ISSBN: 0021-9010
• DOI: 10.1037/a0034162
• 发表日期: 2013
• 页码: 1051-1059
• 关键词: COUNTERPRODUCTIVE WORK BEHAVIORS; feedback; Guilt; organizational citizenship behaviors

摘要

This study proposes a dynamic reparatory model of voluntary work behavior. We test the hypothesis that when people are made aware of their high level of negative behavior at work (i.e., counterproductive work behavior) and are informed that their behavior is counternormative and undesirable, the knowledge that they violated social norms induces guilt. This guilt, in turn, results in compensatory behavior that is positive in nature (i.e., organizational citizenship behavior). We report results from a field experiment involving normative feedback about employees' counterproductive work behavior to support this model. The findings indicate that undesirable behaviors in the workplace can be redressed by making employees aware of the negative consequences of these behaviors.