-
作者：Wong, Jade
作者单位：Monash University
摘要：Street-level organizations, which implement public policy on behalf of the state, often operate under unstable conditions. Workers routinely face resource shortfalls, complex client interactions, and ever-changing rules, prompting them to develop coping strategies. These instabilities, while disruptive, tend to be predictable, allowing those coping strategies to stabilize into routines that effectively constitute de facto, as distinct from de jure, policy. But what happens when instability bec...
-
作者：Moller, Anne Mette
作者单位：Copenhagen Business School
摘要：Following decades of incremental digital development, public agencies today are permeated by a plethora of digital systems and tools. Transcending the dominant focus on individual technologies in the extant literature, this study introduces the concept of digital layering to capture the characteristics of this setting and develop a unique contextualized understanding of frontline work in the digital age. Drawing on extensive ethnographic fieldwork in The Danish Agricultural Agency and the Dani...
-
作者：Krause, George A.; Hong, Ji Hyeun
作者单位：University System of Georgia; University of Georgia
摘要：The timely disbursement of government program benefits is a core attribute of effective administration. In recent decades, American states charged with administering unemployment insurance programs have instituted information technology (IT) modernization reforms to improve the timely delivery of unemployment benefits. Variation among those 28 states instituting IT modernization reforms between 2002 and 2022 reveals that these reforms improved the timely delivery of initial unemployment benefi...
-
作者：Kaplaner, Constantin; Knill, Christoph; Steinebach, Yves
作者单位：University of Munich; Zeppelin University; University of Oslo
摘要：Recent research suggests that additional public policies can sometimes decrease overall policy effectiveness rather than improve the problem-solving capacity of the state. This occurs when new policies are not supported by additional administrative capacities, leading to an overburdened administration. Public authorities handle the increased workload by employing policy triage, which involves reallocating resources among different policies. Despite this straightforward argument, a systematic u...
-
作者：Perales-Fernandez, Fabiola
作者单位：Tecnologico de Monterrey
摘要：This research explores administrative capacities to explain the variation in the public's experience of administrative burdens. Through a qualitative exploratory case study based on semi-structured interviews in Mexico, the paper argues that administrative capacities can structure or shape administrative burdens. The effect can be either positive, where burdens are alleviated or transferred to the state, or negative, where burdens are amplified or newly created. This study identified six admin...
-
作者：Micacchi, Marta; Cucciniello, Maria; Trivellato, Benedetta; Cristofoli, Daniela; Turrini, Alex; Valotti, Giovanni; Nasi, Greta
作者单位：Bocconi University; University of Milano-Bicocca; Bocconi University; Bocconi University; University of Milano-Bicocca
摘要：Robustness has recently taken center stage as an emerging paradigm to cope with turbulence and build back better toward new normalcy. Existing literature has shown how robust governance, with its mix of flexible adaptation and proactive innovation, is well-suited to addressing turbulence. However, there remains a gap in understanding the empirical variations within robust governance arrangements. In this article, we address three questions: how (1) structures, (2) coordination mechanisms, and ...
-
作者：Elston, Thomas; Zhang, Yuxi
作者单位：University of Oxford; University of London; University College London
摘要：Recent research suggests that bureaucratic responsiveness to political preferences may depend as much on organizational capacity as it does on incentive alignment, information recovery, and the strategic interaction of principal and agent. Better-resourced bureaucracies should be more able to comply with new political directions, irrespective of their willingness to do so. But because so much bureaucratic capacity is sunk into implementing the prior policy commitments of current and former pri...
-
作者：Domingos, Fernando Deodato; Heinrich, Carolyn J.; Saussier, Stephane; Shiva, Mehdi
作者单位：University of Oxford; Vanderbilt University; RAND Corporation; RAND Europe
摘要：This article investigates how the use of discretion in public-private contracts interplays with transactional complexity in influencing contract renegotiations. Motivations for contract renegotiations may be positive, negative (e.g., opportunistic), or neutral, and we argue that allowing discretion at the award stage may promote a more relational approach to contracting that fosters cooperation and productive adaptation. Using a dataset of 12,189 renegotiated contracts from the Tenders Electro...
-
作者：Schmidt, Eduard; Bernards, Bernard; van der Pas, Suzan
作者单位：Leiden University; Leiden University - Excl LUMC; Leiden University; Leiden University Medical Center (LUMC); Leiden University - Excl LUMC
摘要：Studies have shown that a client's characteristics can affect frontline professionals' decision-making and use of discretion. However, we do not know whether these dynamics also exist in frontline professionals' prosocial rule-breaking (PSRB): breaking rules to benefit clients. This study focuses on to what extent and how client characteristics affect PSRB by frontline professionals. Using an innovative within-person vignette experiment among professionals in social welfare teams in the Nether...
-
作者：Nowell, Branda; Steelman, Toddi
