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作者：Kleizen, Bjorn; Van Dooren, Wouter; Maccarthaigh, Muiris; Vanden Abbeele, Celine
作者单位：University of Antwerp; Queens University Belfast
摘要：In recent years, there have been numerous cases where citizens have found themselves stuck in highly protracted administrative processes affecting outcomes vital to their lives and livelihoods. However, systematic inquiries into the experience of being trapped by bureaucratic procedures or state inaction for sometimes multiple years are still lacking. To study the interactions between citizens and the state when long waiting times and significant outcomes are involved, we introduce the concept...
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作者：Jeong, Youkyoung; Song, Jongdae
作者单位：Korea University; Gyeongkuk National University
摘要：This study advances a deeper understanding of the antecedents and mediators of goal ambiguity within public organizations. Expanding upon the established notion of the negative relationship between goal ambiguity and performance in public organizations, this study goes one step further by exploring how exogenous shocks may exacerbate this adverse impact. Focusing on the unprecedented COVID-19 pandemic and the subsequent responses taken by the South Korean government, this study aims to offer a...
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作者：Nowell, Brand; Steelman, Toddi
作者单位：North Carolina State University; Duke University
摘要：The theoretical literature on social capital and disasters, as well as conventional wisdom, suggests the importance of pre-disaster relationship building among leaders of responding organizations and agencies for disaster readiness and response. Often implied, but rarely tested empirically, research presumes a positive and linear relationship associated with investments in social capital for effective disaster response. Any amount of relationship building is better than none, but more is bette...
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作者：Pulido-Gomez, Santiago; de Jong, Jorrit; Rivkin, Jan W.
作者单位：Harvard University; Harvard University; Harvard University; Harvard University
摘要：The success of cross-sector collaborations (CSCs) in cities is mixed, and important questions remain about what distinguishes effective from ineffective collaborations. This comparative case study examined nine CSCs in three US cities, focusing on three public policy areas: education, economic development, and public safety. Nine group interviews, 110 individual interviews, and analysis of archival documents revealed common patterns that allow us to build grounded theory about the roots of CSC...
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作者：Zufall, Elise; Scott, Tyler A.; Lubell, Mark; Mendez-Barrientos, Linda Esteli
作者单位：University of California System; University of California Davis; University of California System; University of California Davis; University of California System; University of California Davis; University of Denver
摘要：State and federal governments use governance platforms to achieve central policy goals through distributed action at the local level. For example, California's 2014 Sustainable Groundwater Management Act (SGMA) mandates local policy actors to work together to create new groundwater management institutions and plans. We argue that governance platforms entail a principal-agent problem where local decisions may deviate from central goals. We apply this argument to SGMA implementation, where local...
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作者：Alon-Barkat, Saar; Busuioc, Madalina; Schwoerer, Kayla; Weissmuller, Kristina S.
作者单位：University of Haifa; Vrije Universiteit Amsterdam; State University of New York (SUNY) System
摘要：As public bodies increasingly adopt AI technologies in their work, there is simultaneously growing attention to the risk that the reliance on the technology may introduce biases and produce discriminatory administrative outcomes, as demonstrated by multiple real-world cases. Our contribution addresses a core theoretical puzzle: with AI algorithms being increasingly embedded across public services, we lack crucial knowledge about how citizens assign responsibility to public organizations for al...
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作者：Zhang, Yujie
作者单位：Chongqing University
摘要：This article draws on multisited ethnographic fieldwork conducted from 2021 to 2024 across six Chinese cities, encompassing twenty-eight semi-structured interviews, sixteen roundtable discussions with seventy-five participants, and over 300 hours of direct observations and covert site visits. Building on street-level bureaucracy theory, the study recasts emotional labor as a latent engine of governance rather than a mere coping mechanism. Specifically focusing on female street-level bureaucrat...
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作者：Schwegman, David J.; Kim, Yusun
作者单位：American University; Seoul National University (SNU)
摘要：This paper examines how tax salience-or how aware individuals are of their property tax payments that finance local public services-correlates with citizens' evaluation of their local government. Drawing on theories of expectation formation for public services and fiscal illusion, we hypothesize that reduced tax salience is associated with lower normative expectations, which will correlate with increased reported satisfaction with their local government and a higher willingness to support addi...
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作者：Hong, Ji Hyeun
作者单位：University System of Georgia; University of Georgia
摘要：This paper proposes a theory of organizational memory predicting that task knowledge retained in organizational structures (i.e., agency centralization and task standardization) buffers the disruptive effects of employee turnover. Using a dataset of information technology (IT) projects implemented by 94 US federal agencies between FY2015 and FY2021, estimates from fractional panel probit models reveal that both centralized authorities under chief information officers and task standardization r...
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作者：Keppeler, Florian; Borchert, Jana; Pedersen, Mogens Jin; Lehmann Nielsen, Vibeke
作者单位：Aarhus University; Zeppelin University; University of Copenhagen
摘要：Artificial intelligence (AI) applications transform public sector decision-making. However, most research conceptualizes AI as a form of specialized decision-support tool. In contrast, this study presents a different form of human-AI collaboration, the concept of human-AI ensembles, where public managers and AI tackle the same decision tasks, rather than specializing in certain subtasks. This is particularly relevant for many public sector decisions, where neither human nor AI predictions have...
