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作者：Lee, Jeongyoon; Dodge, Jennifer
作者单位：University of Kentucky; State University of New York (SUNY) System; University at Albany, SUNY
摘要：In the age of collaboration and shared governance, paradoxically, distrust manifests frequently in government and political institutions and is seen as dysfunctional to democracy, making governing networks challenging. Yet, previous studies emphasize the significance of promoting trust more than addressing distrust in networks. Distrust differs from the absence of trust. It involves relationships characterized by doubt, suspicion, or opportunism. Relatively little is known about why distrustin...
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作者：Edri-Peer, Ofek; Cohen, Nissim
作者单位：University of Haifa
摘要：Street-level bureaucrats' (SLBs) coping mechanisms are an integral part of their interaction with clients, and as such have received much research attention. Since the last review of the behavioral coping mechanisms adopted by SLBs, conducted more than 10 years ago, many researchers have focused on understanding these mechanisms and what influences them. Using the PRISMA model, we conducted a systematic review of 165 studies to update our understanding and explore the manifestations of both ol...
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作者：Schmidt, Eduard; Bernards, Bernard; van der Pas, Suzan
作者单位：Leiden University - Excl LUMC; Leiden University; Leiden University - Excl LUMC; Leiden University; Leiden University Medical Center (LUMC)
摘要：Studies have shown that a client's characteristics can affect frontline professionals' decision-making and use of discretion. However, we do not know whether these dynamics also exist in frontline professionals' prosocial rule-breaking (PSRB): breaking rules to benefit clients. This study focuses on to what extent and how client characteristics affect PSRB by frontline professionals. Using an innovative within-person vignette experiment among professionals in social welfare teams in the Nether...
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作者：Nowell, Branda; Steelman, Toddi
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作者：Andersen, Simon Calmar; Hvidman, Ulrik; de Junge, Sarah Y.; Rangvid, Beatrice Schindler
作者单位：Aarhus University
摘要：Public organizations have widely adopted performance measurement practices that carry significant consequences for both organizations and their employees. This article proposes that the design of these performance-based accountability systems plays a crucial role in shaping organizational performance. First, we develop a typology of performance-based accountability systems, proposing that strong incentives aimed at the organization, rather than the individual employee, may help mitigate the ri...
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作者：Elston, Thomas; Zhang, Yuxi
作者单位：University of Oxford; University of London; University College London
摘要：Recent research suggests that bureaucratic responsiveness to political preferences may depend as much on organizational capacity as it does on incentive alignment, information recovery, and the strategic interaction of principal and agent. Better-resourced bureaucracies should be more able to comply with new political directions, irrespective of their willingness to do so. But because so much bureaucratic capacity is sunk into implementing the prior policy commitments of current and former pri...
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作者：Domingos, Fernando Deodato; Heinrich, Carolyn J.; Saussier, Stephane; Shiva, Mehdi
作者单位：University of Oxford; Vanderbilt University; RAND Corporation; RAND Europe
摘要：This article investigates how the use of discretion in public-private contracts interplays with transactional complexity in influencing contract renegotiations. Motivations for contract renegotiations may be positive, negative (e.g., opportunistic), or neutral, and we argue that allowing discretion at the award stage may promote a more relational approach to contracting that fosters cooperation and productive adaptation. Using a dataset of 12,189 renegotiated contracts from the Tenders Electro...
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作者：Moller, Anne Mette
作者单位：Copenhagen Business School
摘要：Following decades of incremental digital development, public agencies today are permeated by a plethora of digital systems and tools. Transcending the dominant focus on individual technologies in the extant literature, this study introduces the concept of digital layering to capture the characteristics of this setting and develop a unique contextualized understanding of frontline work in the digital age. Drawing on extensive ethnographic fieldwork in The Danish Agricultural Agency and the Dani...
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作者：Seo, Danbi
作者单位：Arizona State University; Arizona State University-Downtown Phoenix
摘要：Sustaining collaboration over time is vital for its effectiveness and long-term success but presents challenges, especially for actors with capacity constraints. This study introduces capacity tensions as a central challenge in collaborative efforts, referring to the strain that arises when the capacity needed for effective engagement exceeds the capacity actors have available. This gap creates competing demands, as actors must balance what they can realistically contribute with what the colla...
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作者：Wong, Jade
作者单位：Monash University
摘要：Street-level organizations, which implement public policy on behalf of the state, often operate under unstable conditions. Workers routinely face resource shortfalls, complex client interactions, and ever-changing rules, prompting them to develop coping strategies. These instabilities, while disruptive, tend to be predictable, allowing those coping strategies to stabilize into routines that effectively constitute de facto, as distinct from de jure, policy. But what happens when instability bec...
