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作者：Shaw, Jason D.; Dineen, Brian R.; Fang, Ruolian; Vellella, Robert F.
作者单位：University of Minnesota System; University of Minnesota Twin Cities; University of Kentucky
摘要：We developed and tested an exchange-theory-based extension of the relationship between human resource management (HRM) practices and quit rates in a two-wave trucking industry study and attempted a constructive replication in a two-wave study of supermarkets. We found that HRM inducements and investments relate negatively to good- and poor-performer quit rates, whereas expectation-enhancing practices relate negatively to good-performer quit rates and positively to poor-performer quit rates. We...
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作者：Langley, Ann; Smallman, Clive; Tsoukas, Haridimos; Van de Ven, Andrew H.
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作者：Maguire, Steve; Hardy, Cynthia
作者单位：McGill University; University of Melbourne; Cardiff University
摘要：Drawing on institutional theory emphasizing translation and discourse, we explore outsider-driven deinstitutionalization through a case study of the abandonment of widespread, taken-for-granted practices of DDT use between 1962 and 1972. Our findings illustrate how abandonment of practices results from problematizations that-through subsequent translation-change discourse in ways that undermine the institutional pillars supporting practices. This occurs through new subject positions from which...
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作者：Cuervo-Cazurra, Alvaro; Dau, Luis Alfonso
作者单位：University of South Carolina System; University of South Carolina Columbia
摘要：This study proposes that promarket reforms positively affect firms' profitability in developing countries because the accompanying improvements in external monitoring decrease firms' agency costs. We also argue that firms benefit unequally from promarket reforms because their agency problems are affected differently, proposing that promarket reforms improve profitability more for domestic state-owned and domestic private firms than for subsidiaries of foreign firms. Analyses of the 500 largest...
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作者：Levina, Natalia; Orlikowski, Wanda J.
作者单位：New York University; Massachusetts Institute of Technology (MIT)
摘要：Drawing on an in-depth qualitative study of a consulting project, we examine how conditions of novelty and ambiguity on interorganizational engagements produce inconsistent norms and expectations for guiding project interaction. Clients and consultants attempt to resolve the resulting discursive tensions while also increasing their organization's influence on the project. As diverse institutional contexts offer multiple legitimate ways of practicing, agents draw on such alternatives to renegot...
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作者：Kochan, Thomas A.; Guillen, Mauro F.; Hunter, Larry W.; O'Mahony, Siobran
作者单位：Massachusetts Institute of Technology (MIT); University of Pennsylvania; University of Wisconsin System; University of Wisconsin Madison; Boston University; Massachusetts Institute of Technology (MIT)
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作者：Groth, Markus; Hennig-Thurau, Thorsten; Walsh, Gianfranco
作者单位：University of New South Wales Sydney; Bauhaus-Universitat Weimar; City St Georges, University of London; University of Koblenz & Landau
摘要：In this research, we extend emotional labor theories to the customer domain by developing and testing a theoretical model of the effects of employee emotional labor on customer outcomes. Dyadic survey data from 285 service interactions between employees and customers show that employees' emotional labor strategies of deep and surface acting differentially influence customers' service evaluations and that customers' accuracy in detecting employees' strategies can intensify this impact. We also ...
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作者：Bidwell, Matthew J.; Briscoe, Forrest
作者单位：University of Pennsylvania; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park
摘要：We examined which IT workers take jobs as independent contractors. Contracting offers less job security and less employer-provided training than regular employment. We base our predictions of which workers contract on how their preferences and resources match such jobs. Using career history data, we found that the likelihood of contracting increases with skill levels and presence of negative cues, and falls (for men) with family responsibilities. Contracting is more likely among workers whose ...
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作者：Mayer, David M.; Ehrhart, Mark G.; Schneider, Benjamin
作者单位：University of Michigan System; University of Michigan; California State University System; San Diego State University; University System of Maryland; University of Maryland College Park
摘要：We propose service attributes as boundary conditions of the relationship between service climate and customer satisfaction. Drawing on service climate theory and research, the customer contact model of service delivery, typologies of service attributes, and relational coordination theory, we hypothesized that customer contact frequency, service intangibility, and service employee interdependence moderate the positive link between service climate and customer satisfaction so that the relationsh...
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作者：Jokisaari, Markku; Nurmi, Jari-Erik
作者单位：University of Jyvaskyla
摘要：Using a four-wave longitudinal research design and a latent growth modeling approach, we modeled change in newcomers' perceived supervisor support and socialization outcomes (role clarity, work mastery, job satisfaction, and salary). Further, the role of perceived supervisor support in socialization outcomes was examined. The results showed that, on average, newcomers' perceived supervisor support declined during the period 6-21 months after organizational entry. The results showed further tha...
