作者：Zhao, Bin; Olivera, Fernando
作者单位：Western University (University of Western Ontario); University Western Ontario Hospital
摘要：We develop a framework of individual error reporting that draws from research on human error, learning, discretionary behaviors, and high-reliability organizations. The framework describes three phases that underlie error reporting: error detection. situation assessment. and choice of behavioral response. We discuss theoretical implications of the framework and directions for future research.
作者：Turner, KL; Makhija, MV
作者单位：University System of Georgia; Georgia State University; University System of Ohio; Ohio State University
摘要：We present a model demonstrating the role of organizational controls in managing organizational knowledge characterized by different combinations of knowledge attributes. Specifically, we show how particular controls (outcome, process, and clan) differ in their ability to acquire, transfer. interpret, and, finally, use knowledge. We argue that the use of different controls therefore creates distinguishably different knowledge management processes within the firm.
