The role of organizational controls in managing knowledge

• 成果类型: Article
• 署名作者: Turner, KL; Makhija, MV
• 署名单位: University System of Georgia; Georgia State University; University System of Ohio; Ohio State University
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• 发表日期: 2006
• 页码: 197-217
• 关键词: human-resource management; Competitive advantage; PRODUCT DEVELOPMENT; control-systems; CONCEPTUAL-FRAMEWORK; STRATEGIC RENEWAL; firm performance; dynamic theory; INFORMATION; DESIGN

摘要

We present a model demonstrating the role of organizational controls in managing organizational knowledge characterized by different combinations of knowledge attributes. Specifically, we show how particular controls (outcome, process, and clan) differ in their ability to acquire, transfer. interpret, and, finally, use knowledge. We argue that the use of different controls therefore creates distinguishably different knowledge management processes within the firm.