Error reporting in organizations

• 成果类型: Article
• 署名作者: Zhao, Bin; Olivera, Fernando
• 署名单位: Western University (University of Western Ontario); University Western Ontario Hospital
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.5465/AMR.2006.22528167
• 发表日期: 2006
• 页码: 1012-1030
• 关键词: decision; BEHAVIOR; shame; work; reliability; FAILURE; Guilt; CONSEQUENCES; performance; management

摘要

We develop a framework of individual error reporting that draws from research on human error, learning, discretionary behaviors, and high-reliability organizations. The framework describes three phases that underlie error reporting: error detection. situation assessment. and choice of behavioral response. We discuss theoretical implications of the framework and directions for future research.