-
作者：Rhee, Mooweon; Valdez, Michael E.
作者单位：University of Hawaii System
摘要：We explore the contextual factors surrounding reputation damage and their potential implications for reputation repair. We propose a model that examines how (1) the multidimensional property of reputation. (2) organizational age, (3) the diversity of market segments served by the organization, and (4) third parties influence a firm's perceived capability to cope with a reputation-damaging event and the external visibility of the event, which, in turn, determine the difficulty of the firm's rep...
-
作者：Hillman, Amy
-
作者：Dirks, Kurt T.; Lewicki, Roy J.; Zaheer, Akbar
作者单位：Washington University (WUSTL); University System of Ohio; Ohio State University; University of Minnesota System; University of Minnesota Twin Cities
摘要：How can relationships be repaired after being damaged? There is a small but growing body of work on the topic from a number of different disciplinary perspectives using different theoretical lenses and at different levels of analysis. We begin by examining the existing streams of work on relationship repair and organizing them into a conceptual framework. We then consider four questions that probe assumptions or overlooked issues in existing research with the intent of moving toward a more com...
-
作者：Kostova, Tatiana; Roth, Kendall; Dacin, M. Tina
作者单位：University of South Carolina System; University of South Carolina Columbia; Queens University - Canada
-
作者：Ren, Hong; Gray, Barbara
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park
摘要：Building on Goffman's (1967) notion of interaction rituals, we propose a process model, a causal model, and several propositions about effective relationship restoration behavior following relationship conflict. We conceptualize relationship restoration as a ritualistic process triggered by a violation. We identify two types of relationship violations and show how they are linked to different restoration processes. We also argue that culture governs restoration rituals for different violations...
-
作者：Fiol, C. Marlene; Pratt, Michael G.; O'Connor, Edward J.
作者单位：University of Colorado System; University of Colorado Denver; Boston College
摘要：Identity is often at the heart of ongoing intergroup conflicts in organizations. Drawing from theories of conflict management, social identity, and organizational identification, we develop the intractable identity conflict resolution model, which delineates a multiphase process by which the conflicting parties' identities shift in order to permit eventual intergroup harmony.
-
作者：Tomlinson, Edward C.; Mayer, Roger C.
作者单位：University System of Ohio; John Carroll University; University System of Ohio; University of Akron
摘要：We examine the repair of one party's trust in another via repairing trustworthiness (Mayer, Davis, & Schoorman, 1995). Based on Weiner's (1986) causal attribution theory, we posit that causal attributions (i.e., locus of causality. controllability, and stability) for the cause of a negative outcome in a trusting relationship explain when trustworthiness is in need of repair and how trustworthiness may be repaired by the trustee's efforts. We also discuss the role of specific emotional reaction...
-
作者：Barnes, Christopher M.; Hollenbeck, John R.
作者单位：Michigan State University; Michigan State University's Broad College of Business
摘要：We introduce the construct of sleep deprivation to the team-level management literature by integrating theory and research on sleep deprivation and group behavior. We propose that sleep deprivation has a negative monotonic, but nonlinear, influence on team decision-making accuracy and problem solving. We then propose that task, structural, and social characteristics accentuate or attenuate the influence of sleep deprivation on team decision-making accuracy and problem solving.
-
作者：Gillespie, Nicole; Dietz, Graham
作者单位：University of Melbourne; Durham University
摘要：We propose a systemic, multilevel framework for understanding trust repair at the organizational level. Drawing on systems theory, we theorize how each component of an organization's system shapes employees' perceptions of the organization's trustworthiness and can contribute to failures and effective trust repair. We distinguish the framework from prior work grounded in dyadic assumptions and propose underlying principles and a four-stage process for organizational trust repair. Finally, we e...
