REPAIRING RELATIONSHIPS WITHIN AND BETWEEN ORGANIZATIONS: BUILDING A CONCEPTUAL FOUNDATION

• 成果类型: Article
• 署名作者: Dirks, Kurt T.; Lewicki, Roy J.; Zaheer, Akbar
• 署名单位: Washington University (WUSTL); University System of Ohio; Ohio State University; University of Minnesota System; University of Minnesota Twin Cities
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.5465/AMR.2009.35713285
• 发表日期: 2009
• 页码: 68-84
• 关键词: PSYCHOLOGICAL CONTRACT; trust; CONFLICT; INJUSTICE; APOLOGY; MODEL; RECONCILIATION; PERSPECTIVES; ATTRIBUTIONS; perceptions

摘要

How can relationships be repaired after being damaged? There is a small but growing body of work on the topic from a number of different disciplinary perspectives using different theoretical lenses and at different levels of analysis. We begin by examining the existing streams of work on relationship repair and organizing them into a conceptual framework. We then consider four questions that probe assumptions or overlooked issues in existing research with the intent of moving toward a more comprehensive conceptual foundation.