THE ROLE OF CAUSAL ATTRIBUTION DIMENSIONS IN TRUST REPAIR

• 成果类型: Review
• 署名作者: Tomlinson, Edward C.; Mayer, Roger C.
• 署名单位: University System of Ohio; John Carroll University; University System of Ohio; University of Akron
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.5465/AMR.2009.35713291
• 发表日期: 2009
• 页码: 85-104
• 关键词: MANAGERIAL TRUSTWORTHY BEHAVIOR; ORGANIZATIONAL TRUST; INTERPERSONAL FORGIVENESS; PSYCHOLOGICAL CONTRACT; PERSPECTIVE-TAKING; INTEGRATIVE MODEL; APOLOGY; emotion; Blame; expectancies

摘要

We examine the repair of one party's trust in another via repairing trustworthiness (Mayer, Davis, & Schoorman, 1995). Based on Weiner's (1986) causal attribution theory, we posit that causal attributions (i.e., locus of causality. controllability, and stability) for the cause of a negative outcome in a trusting relationship explain when trustworthiness is in need of repair and how trustworthiness may be repaired by the trustee's efforts. We also discuss the role of specific emotional reactions of the trustor in this process.