MANAGING INTRACTABLE IDENTITY CONFLICTS

• 成果类型: Review
• 署名作者: Fiol, C. Marlene; Pratt, Michael G.; O'Connor, Edward J.
• 署名单位: University of Colorado System; University of Colorado Denver; Boston College
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.5465/AMR.2009.35713276
• 发表日期: 2009
• 页码: 32-55
• 关键词: intergroup conflict; social identity; MANAGEMENT STRATEGIES; EXPANDED MODEL; identification; RESOLUTION; differentiation; perceptions; COMMITMENT; language

摘要

Identity is often at the heart of ongoing intergroup conflicts in organizations. Drawing from theories of conflict management, social identity, and organizational identification, we develop the intractable identity conflict resolution model, which delineates a multiphase process by which the conflicting parties' identities shift in order to permit eventual intergroup harmony.