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作者：Hoang, Trang; Suh, Jiwon; Sabharwal, Meghna
作者单位：University of Nebraska System; University of Texas System; University of Texas Arlington; University of Texas System; University of Texas Dallas
摘要：Organizational justice, diversity, and inclusion are central tenets of social equity in public organizations. This study explores the effects of diversity management and inclusive leadership practices on employees' perceptions of organizational justice. Drawing from FedScope and the 2019 Federal Employee Viewpoint Survey, we find that an increase in the number of women and Black, Indigenous and other People of Color (BIPOC) is not sufficient to improve employees' perceptions toward organizatio...
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作者：Headley, Andrea M.
作者单位：Georgetown University
摘要：Representing diverse identities in government is important for equal employment, symbolic benefits, and opportunities to improve public service outcomes. This article uses qualitative interviews with 32 frontline police officers to examine the ways in which personal and professional identities intersect to promote or impede those benefits. The findings highlight how holding similar sociodemographic identities with the public can be a source of strength as it pertains to promoting shared unders...
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作者：Abrams, Harold C.
作者单位：University of Texas System
摘要：To help guide certain problem-solving efforts in a timely and relevant manner, public agencies should consider the use of simple multiplicative component models. Such models involve basic algebra, arithmetic, practical logic, and straightforward cross-tabulations and tables. Two actual case examples are presented. Additional diverse applications are briefly discussed to illustrate the potential value of this tool to guide a number of evidence-informed efforts.
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作者：Overman, Sjors; Schillemans, Thomas
作者单位：Utrecht University; Utrecht University
摘要：The literature on public accountability is extensive but overwhelmingly focuses on accountability of organizations. Yet, accountability mechanisms can function properly only when individuals believe that they will be held accountable in the future. This article bridges that gap by translating and extending the psychological concept of felt accountability to the public administration scholarship. The particular context of accountability in public organizations requires us to integrate knowledge...
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作者：Thompson, James
作者单位：University of Illinois System; University of Illinois Chicago; University of Illinois Chicago Hospital
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作者：Miller-Mor-Attias, Rotem; Vigoda-Gadot, Eran
作者单位：University of Haifa
摘要：What are the impact of work values and academic training on public service motivation (PSM) over time? We present findings from a three-phase longitudinal study on the evolvement of PSM of Israeli students who gradually enter the job market. A cohort of 2,799 students were surveyed in late 2012 and a surviving final cohort of 558 respondents took part in the third stage of data collection during early 2015. We analyzed this group's postgraduate career development when they joined various publi...
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作者：Zhang, Jiasheng; Chen, Wenna; Petrovsky, Nicolai; Walker, Richard M.
作者单位：City University of Hong Kong; City University of Hong Kong; City University of Hong Kong; City University of Hong Kong; City University of Hong Kong
摘要：The expectancy-disconfirmation model has become the predominant approach in explaining citizen satisfaction with public services. It posits that citizens compare the performance of a service against their expectations of that service. Satisfaction occurs if the perceived performance meets or exceeds the expectations. We provide the first meta-analysis of the empirical evidence on this relationship, and find that the model is supported across studies. However, our meta-analysis also indicates t...
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作者：Netra, Soren; Sorensen, Peter; Nejstgaard, Camilla Hansen
作者单位：University of Southern Denmark; University of Southern Denmark
摘要：Although scholars agree that public managers' education could affect performance in public organizations, no attempt has been made to synthesize the empirical evidence on this relationship. Consequently, we ask, do public managers with a general management education, such as an MPA, or a specialist education, such as an MD in the context of a hospital, affect different types of performance in public organizations? Based on a preregistered systematic literature review, we find 548 effect sizes ...
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作者：Thomas, Michael Blair
作者单位：State University System of Florida; Florida State University
摘要：Cities across the United States are increasingly implementing branding into their strategic plans. Several municipalities are finding creative ways to do so, paced by New York City's 2019 licensing agreement with sportswear giant, Nike. The city (via NYC & Company) and Nike entered into a 2-year agreement that is claimed by Nike as the first known partnership of its kind. The contract allows the sportswear company to produce footwear and apparel with nearly all the city's likenesses, with prod...
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作者：Lerusse, Amandine; Van de Walle, Steven
作者单位：Leiden University; Leiden University - Excl LUMC; KU Leuven
摘要：Governance preferences influence how public officials process performance data about service providers. Based on motivated reasoning theory, we examine the extent to which local delivery preferences-preferences for contracting with local service providers over contracting with non-local ones-influence public managers' and politicians' interpretation of performance data. We firstly expect public officials to misinterpret evidence that contradicts their local delivery preferences and we, secondl...
