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作者：Lee, Ho Cheung Brian; Ba, Sulin; Li, Xinxin; Stallaert, Jan
作者单位：University of Massachusetts System; University of Massachusetts Lowell; University of Connecticut
摘要：Crowdsourcing relies on online platforms to connect a community of users to perform specific tasks. However, without appropriate control, the behavior of the online community might not align with the platform's designed objective, which can lead to an inferior platform performance. This paper investigates how the feedback information on a crowdsourcing platform and systematic bias of crowdsourcing workers can affect crowdsourcing outcomes. Specifically, using archival data from the online crow...
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作者：Barua, Anitesh; Mani, Deepa
作者单位：University of Texas System; University of Texas Austin; Indian School of Business (ISB)
摘要：The widespread use of announcement period returns to assess the financial impact of information technology (IT) events implicitly assumes that the market can completely price IT investments during the announcement period. However, some studies in strategy and information systems have suggested that long-term abnormal returns may be a more appropriate measure of the value of IT events. To reconcile these streams of research, we develop and test an exploratory framework involving the maturity an...
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作者：Gupta, Alok
作者单位：University of Minnesota System; University of Minnesota Twin Cities
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作者：Li, Lusi; Chen, Jianqing; Raghunathan, Srinivasan
作者单位：California State University System; California State University Los Angeles; University of Texas System; University of Texas Dallas
摘要：Recommender systems that inform consumers about their likely ideal products have become the cornerstone of e-commerce platforms that sell products from competing manufacturers. Using a model of an electronic marketplace in which two competing manufacturers sell their products through a common retail platform, we study the effect of recommender systems on the retail platform, manufacturers, consumer surplus, and social welfare. In our setting, consumers are differentiated with respect to their ...
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作者：Yeow, Adrian; Sia, Siew Kien; Soh, Christina; Chua, Cecil
作者单位：Singapore University of Social Sciences (SUSS); Nanyang Technological University; University of Auckland
摘要：Multiparty collaboration is particularly challenging in large-scale enterprise integration (EI) implementations as diverse organizational subunits and external consultants need to work together to enact transformational change. We argue from prior research that a boundary organization-a formal organizational space that enables participants with divergent interests to collaborate-provides a relatively durable structure to manage emergent tensions and conflicts among stakeholders in EI projects....
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作者：He, Shu; Rui, Huaxia; Whinston, Andrew B.
作者单位：University of Connecticut; University of Rochester; University of Texas System; University of Texas Austin
摘要：When a focal firm undergoes a product-harm crisis, nonfocal firms offering similar products or services can suffer from a negative spillover effect, but can also benefit from customers switching from the troubled focal firm, which we call the competitive effect. In response, a nonfocal firm can adapt its marketing strategy in consideration of these two opposing effects. Because social media is a flexible medium through which firms can quickly adjust marketing strategies in response to such une...
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作者：Khern-am-nuai, Warut; Kannan, Karthik; Ghasemkhani, Hossein
作者单位：McGill University; Purdue University System; Purdue University
摘要：Firms have considered various forms of incentives for writing reviews, including the use of extrinsic rewards to attract reviewers. Building on this literature, we study the implications of monetary incentives on online reviews in the context of a natural experiment, where one review platform suddenly began offering monetary incentives for writing reviews. We refer to this as the treated platform. Along with data from Amazon.com and using the difference-in-differences approach, we compare the ...
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作者：Sahoo, Nachiketa; Dellarocas, Chrysanthos; Srinivasan, Shuba
作者单位：Boston University
摘要：Although many researchers in information systems and marketing have studied the effect of product reviews on sales, few have looked at their effect on product returns. We hypothesize that, by reducing product uncertainty, product reviews affect the probability of product returns. We elaborate this hypothesis starting with an analytical model that examines how changes in valence and precision of information from product reviews influence the purchase and return probabilities of risk-averse, but...
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作者：Wang, Quan; Li, Beibei; Singh, Param Vir
作者单位：Carnegie Mellon University; Carnegie Mellon University
摘要：While the growth of the mobile apps market has created significant market opportunities and economic incentives for mobile app developers to innovate, it has also inevitably invited other developers to create rip-offs. Practitioners and developers of original apps claim that copycats steal the original app's idea and potential demand, and have called for app platforms to take action against such copycats. Surprisingly, however, there has been little rigorous research analyzing whether and how ...
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作者：Liu, Dengpan; Tan, Yong; Mookerjee, Vijay
作者单位：Tsinghua University; University of Washington; University of Washington Seattle; University of Texas System; University of Texas Dallas
摘要：This study examines coordination issues that occur between the marketing department and the information technology (IT) department in electronic retail settings. We consider a marketing department that is responsible for choosing the level of advertising to generate traffic to the firm's website and an IT department that is responsible for choosing IT capacity to provide web visitors a satisfactory experience. The focus here is to examine how duopolistic advertising competition among firms can...
