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作者：Zhang, Jiasheng; Chen, Wenna; Petrovsky, Nicolai; Walker, Richard M.
作者单位：City University of Hong Kong; City University of Hong Kong; City University of Hong Kong; City University of Hong Kong; City University of Hong Kong
摘要：The expectancy-disconfirmation model has become the predominant approach in explaining citizen satisfaction with public services. It posits that citizens compare the performance of a service against their expectations of that service. Satisfaction occurs if the perceived performance meets or exceeds the expectations. We provide the first meta-analysis of the empirical evidence on this relationship, and find that the model is supported across studies. However, our meta-analysis also indicates t...
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作者：Netra, Soren; Sorensen, Peter; Nejstgaard, Camilla Hansen
作者单位：University of Southern Denmark; University of Southern Denmark
摘要：Although scholars agree that public managers' education could affect performance in public organizations, no attempt has been made to synthesize the empirical evidence on this relationship. Consequently, we ask, do public managers with a general management education, such as an MPA, or a specialist education, such as an MD in the context of a hospital, affect different types of performance in public organizations? Based on a preregistered systematic literature review, we find 548 effect sizes ...
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作者：Thomas, Michael Blair
作者单位：State University System of Florida; Florida State University
摘要：Cities across the United States are increasingly implementing branding into their strategic plans. Several municipalities are finding creative ways to do so, paced by New York City's 2019 licensing agreement with sportswear giant, Nike. The city (via NYC & Company) and Nike entered into a 2-year agreement that is claimed by Nike as the first known partnership of its kind. The contract allows the sportswear company to produce footwear and apparel with nearly all the city's likenesses, with prod...
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作者：Lerusse, Amandine; Van de Walle, Steven
作者单位：Leiden University; Leiden University - Excl LUMC; KU Leuven
摘要：Governance preferences influence how public officials process performance data about service providers. Based on motivated reasoning theory, we examine the extent to which local delivery preferences-preferences for contracting with local service providers over contracting with non-local ones-influence public managers' and politicians' interpretation of performance data. We firstly expect public officials to misinterpret evidence that contradicts their local delivery preferences and we, secondl...
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作者：Zavattaro, Staci M.; Bearfield, Domonic
作者单位：State University System of Florida; University of Central Florida; Rutgers University System; Rutgers University Newark
摘要：Contemporarily, the word woke has moved into the popular lexicon, largely to mean aware of and ideally doing something about systemic racism. After the George Floyd murder, and many other state-sanctioned murders of Black Americans, protests erupted globally, and public administrators responded either with actionable policy changes or sometimes symbolic, woke statements that did little to alter the system. In this conceptual paper, we explore the reasons for this via Baudrillard's phases of th...
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作者：Portillo, Shannon; Humphrey, Nicole; Bearfield, Domonic A.
作者单位：University of Kansas; University of Miami; Rutgers University System; Rutgers University New Brunswick; Rutgers University Newark
摘要：Throughout much of representative bureaucracy literature, scholars have primarily focused on the representation of people seen as other in the professional workforce-people of color and women. However, whiteness and masculinity have been central to the development of public administration as a field of scholarship and practice. As a field, we have often avoided explicit discussions regarding the impact whiteness and masculinity. We argue that silences around race and gender have significant im...
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作者：Hall, Jeremy L.
作者单位：State University System of Florida; University of Central Florida
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作者：Brudney, Jeffrey (Jeff) L.; Cheng, Yuan (Daniel); Meijs, Lucas
作者单位：University of North Carolina; University of North Carolina Wilmington; University of Minnesota System; University of Minnesota Twin Cities; Erasmus University Rotterdam; Erasmus University Rotterdam - Excl Erasmus MC
摘要：Following a lapse in scholarly attention, coproduction, the joint production of services by government officials and citizens, has re-emerged as an important topic. However, the field lacks information on broad parameters of coproduction implementation and how public managers view coproduction. To address the lacuna, this study examines patterns of implementation of coproduction in a national sample of municipalities and counties in the U.S. According to their chief administrators, nearly half...
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作者：Brunjes, Benjamin M.
作者单位：University of Washington; University of Washington Seattle
摘要：Competition over the allocation of scarce resources motivates many public policy choices, and increasingly influences the management of public organizations. With the rise of the business-like approach espoused by adherents of new public management, competitive mechanisms are increasingly used in the public sector to improve organization and program performance. Despite the wide acceptance of competition as a viable method to improve public management, little large n empirical work has been do...
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作者：Feduzi, Alberto; Runde, Jochen; Schwarz, Gary
作者单位：University of Cambridge; University of London; Queen Mary University London; University of London; Queen Mary University London
摘要：Unknowns and Black Swans have become familiar terms in the public administration literature but tend to be used in different and often conflicting ways. This article provides a typology of the terms, develops a framework for thinking about how their elements relate, and distinguishes four varieties of the Black Swan. Using the Challenger Space Shuttle disaster, 9/11, the international withdrawal from Afghanistan, and the trade boycott associated with the Danish cartoon controversy as examples,...
