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作者：Osborne, Stephen P.; Powell, Madeline; Cui, Tie; Strokosch, Kirsty
作者单位：University of Edinburgh; University of Edinburgh; University of York - UK; University of Greenwich; Edinburgh Napier University; Glasgow Caledonian University
摘要：This article develops the concept of the public service ecosystem across four levels-the institutional, service, individual, and beliefs levels. It does this by integrating service management and marketing theory with public administration and management theory. Consequently, it explores both the dimensions of value and value creation within the public service ecosystem at each level, and the interactions and inter-relationships across these levels. It concludes with the key implications for p...
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作者：Assouline, Michaela; Gilad, Sharon
作者单位：Hebrew University of Jerusalem; Hebrew University of Jerusalem
摘要：Studies of the ramifications of client race and ethnicity for bureaucrats' judgments treat minority status as homogenous. Yet, individual identity does not boil down to race or ethnicity. Members of racial and ethnic minority groups likely vary in their experiences and capacity to overcome the negative sentiments and stereotypes that burden their inherited group. To transcend unidimensional explanations, we combine Van Oorschot's deservingness framework and a gendered lens to study how the int...
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作者：Meier, Kenneth J.; Song, Miyeon; Davis, Jourdan A.; Amirkhanyan, Anna A.
作者单位：American University; Cardiff University; Leiden University; Leiden University - Excl LUMC; University of North Carolina; University of North Carolina Charlotte
摘要：Reporting government performance to the public is key tool in improving accountability. Some evidence, however, has shown that individuals' anti-public sector biases may distort performance information about public organizations. Using an experimental vignette on U.S. nursing homes, this study fills four gaps in the literature: (1) the need to include nonprofit organizations rather than just public and for-profit, (2) consideration of the credibility of the source of performance information, (...
