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作者：Walke, Fabian; Winkler, Till J.
作者单位：Fern University Hagen; Copenhagen Business School
摘要：Services in the public sector are often provided as a hybrid combination of both digital (e.g., online registration) and physical (e.g., offline appointment) service channels, which can be referred to as omnichannel services. There is a lack of instruments in the literature that can measure the perceived quality of public sector omnichannel services. The goal of this paper is to develop and empirically validate an instrument to fill this research gap. The key contribution of this paper is the ...
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作者：Schillemans, Thomas; Aleksovska, Marija
作者单位：Utrecht University
摘要：Punitive measures (sanctions) are central to accountability. Their use is however costly as they harm relationships. Prior research shows that punitive measures often remain unused. Public sector actors further operate in informal accountability settings where punitive measures are absent. Additionally, doctrines such as New Public Governance prioritize informal networks above hierarchy and punitive measures. Against this background, we study when and why nonpunitive accountability can be effe...
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作者：Netra, Soren; Pihl-Thingvad, Signe; Winter, Vera
作者单位：University of Southern Denmark; University of Wuppertal
摘要：An important question in public management is whether public organizations should prefer or avoid specialist managers (i.e., managers whose professional backgrounds match the work they oversee). Research has shown that specialist managers are associated with better field-specific performance in public organizations, and theory suggests that they lead differently than nonspecialist managers. However, there is no empirical evidence to support this latter claim. To remedy this, we investigate whe...
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作者：Andreassen, Tone Alm; Breit, Eric; Saltkjel, Therese
作者单位：Oslo Metropolitan University (OsloMet); BI Norwegian Business School; Oslo Metropolitan University (OsloMet)
摘要：Individualized services are provided under complex conditions, as a variety of factors can affect the ability of a street-level organization to adapt its services to individual needs and circumstances. Especially challenging are tensions between the means of control and standardization following new public management (NPM) and post-NPM ideas of holistic and coordinated services. Through a fuzzy-set qualitative comparative analysis of Norwegian sector-spanning street-level organizations, we sho...
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作者：Chen, Gang; Li, Ruiying; Wang, Qiushi
作者单位：State University of New York (SUNY) System; University at Albany, SUNY; Sun Yat Sen University
摘要：Emergency budgets have become indispensable fiscal tools for governments around the world to cope with disasters, but how governments determine the size of emergency budgets and to what extent such budgets are effective remain unclear. Drawing on organizational learning theory and using data collected from 30 provinces in China, we conduct a series of panel regression analysis and robustness checks to investigate the determinants and impact of emergency budgets. We find that both prior disaste...
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作者：Ma, Liang; Liu, Weixing; Chen, Sicheng; Christensen, Tom
作者单位：Renmin University of China; University of International Business & Economics; Tsinghua University; University of Oslo
摘要：This study synthesizes insights from collaborative network and agency termination theories to investigate how agencies' positions in designed networks impact their survival probability. Using longitudinal data for the central apparatus in China from 2005 to 2020, along with the designed networks derived from 1243 joint tasks arranged by the State Council, we conducted event history analyses to test our hypotheses. Our findings suggest that a centralized network position can significantly reduc...
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作者：Cordella, Antonio; Gualdi, Francesco
作者单位：University of London; London School Economics & Political Science
摘要：This paper investigates the influence of algorithms on the administrative processes within public organizations, utilizing the foundational theory of formalization from Walsh and Dewar (1987) as a framework. Introduces the concept of algorithmic formalization, a new form of formalization induced by the adoption of algorithms, which fundamentally alters administrative workflows. Focusing on COMPAS algorithm used in the US judiciary for risk assessment, the paper illustrates how the algorithm se...
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作者：Denton, M. Blaise; Terman, Jessica N.
作者单位：University of Illinois System; University of Illinois Chicago; University of Illinois Chicago Hospital
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作者：Wang, Huanming; Zhang, Sihan; Ran, Bing
作者单位：Dalian University of Technology; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University
摘要：This study investigates the collaborative factors conducive to co-production in public services, utilizing Ansell and Gash's framework and fuzzy set qualitative comparative analysis (fsQCA) across 18 cases from the Collaborative Governance Case Database (CGCD). It identifies incentive as a necessary condition for co-production, revealing three sufficient pathways to co-production: managed, led, and self-organized co-production. The findings advance our understanding of the specific collaborati...
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作者：Jo, Suyeon; Meier, Kenneth J.
作者单位：University of Arizona; American University; Cardiff University; Leiden University - Excl LUMC; Leiden University
摘要：Scholarly debate over bureaucratic and democratic values has been one of the fundamental questions in the field of public administration. Despite a volume of theoretical discussions, we know little about how the general public cares about these two sets of administrative values in practice. This research fills the gap in the literature by investigating the public's views on four administrative values: effectiveness and efficiency, as well as equity and participation. We also test whether there...
