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作者：van Twist, Anouk
作者单位：Saxion University of Applied Sciences
摘要：Governments employ public deliberation in response to citizen discontent, intending to achieve consensus, mutual understanding, and clarification. However, some studies suggest that deliberation can devolve into a dialogue of the deaf, where parties talk past each other, counterproductively leading to conflict, distrust, and confusion. Remarkably, there is limited theoretical and empirical research on how deliberation leads to such adverse outcomes. To explore this, the study examines a Dutch ...
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作者：Chen, Yiying
作者单位：Syracuse University
摘要：This manuscript replicates and extends the work of Alonso et al. focusing on the effects of New Public Management practices-outsourcing and decentralization-on public sector size in terms of government expenditure and employment. The narrow replication confirms the original findings: outsourcing increases government expenditure, whereas decentralization reduces it, with neither practice affecting employment. The wide replications add nuances: while the long-term results align with the original...
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作者：Christensen, Tom; Laegreid, Per
作者单位：University of Oslo; University of Bergen
摘要：The novelty of this study is its focus on reversing government reforms, a topic that has received little attention in the literature. It focuses on what characterizes the reversal processes with respect to their driving forces and results. Empirically, the study addresses attempts at reversing four administrative reforms in Norway in the period 2021-2024: The municipal reform, the county reform, the police reform, and the court reform, which were implemented in the period 2015-2020. A main con...
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作者：Alamaa, Linda; Hall, Patrik; Lofgren, Karl
作者单位：Halmstad University; Malmo University; Victoria University Wellington
摘要：The expansion of organizational professionals in the public sector is often interpreted as a manifestation of increased managerial control and bureaucratisation, raising questions about shifting professional identities in public administration. This study contributes to research on hybrid professionalism and identity work by examining how organizational professionals themselves perceive this trend and how they justify their roles within public organizations. Based on a narrative analysis of in...
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作者：Farooqi, Seemab; Knox, Stephen
作者单位：University of Dundee; University of Stirling
摘要：Existing research offers little insight into how governance networks can maintain their legitimacy during institutional disruption. Through an in-depth case study of a network of third sector organizations in Scotland that worked to deliver government funds and support during the COVID-19 pandemic to social enterprises and charities, this paper sheds light on this topic. Our analysis highlights the importance of work to retain the structure of the network by affirming mission focus and rules o...
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作者：Deslatte, Aaron; Koebele, Elizabeth A.; Wiechman, Adam
作者单位：Indiana University System; Indiana University Bloomington; Nevada System of Higher Education (NSHE); University of Nevada Reno
摘要：Climate change is a management and governance challenge requiring diverse potential responses. This article highlights the critical role public managers play in navigating the response diversity of such governance systems. Response diversity is the rule-based set of options available for responding to unexpected service disruptions and is distinguished from ambiguity, which holds a negative valence within public administration. We first develop theoretical propositions about how institutions i...
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作者：Walke, Fabian; Winkler, Till J.
作者单位：Fern University Hagen; Copenhagen Business School
摘要：Services in the public sector are often provided as a hybrid combination of both digital (e.g., online registration) and physical (e.g., offline appointment) service channels, which can be referred to as omnichannel services. There is a lack of instruments in the literature that can measure the perceived quality of public sector omnichannel services. The goal of this paper is to develop and empirically validate an instrument to fill this research gap. The key contribution of this paper is the ...
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作者：Wang, Yao
作者单位：City University of Hong Kong
摘要：The theory of symbolic representation expects that passive representativeness of bureaucrats can heighten agencies' perceived legitimacy and enhance citizen outcomes. Empirical evidence on the consequences of symbolic representation, however, is mixed. By performing a meta-analysis of 286 effect sizes, this study finds a significantly positive, though weak, association between passive representation and its anticipated symbolic outcomes. A meta-regression analysis further examined how the sali...
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作者：Andersen, Niklas Andreas; Breidahl, Karen Nielsen
作者单位：Aalborg University
摘要：Despite widespread support for integrated service delivery (ISD), the challenges of making ISD a sustainable feature of the public sector remain unresolved. This article offers new insights to this persistent challenge by developing a novel theoretical framework, inspired by the perspective of institutional complexity, and applying it to the case of Danish job centers. We demonstrate how the contradictory and layered nature of governance arrangements simultaneously pose demands of service inte...
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作者：Almeida, Marta; Stafford, Anne; Scapens, Robert
作者单位：Universidade Nova de Lisboa; University of Manchester; Alliance Manchester Business School
摘要：Public-private partnerships (PPPs) have long contract terms, requiring strong governance arrangements. When uncertainty arises, renegotiation is a commonly-used contractual governance mechanism for ensuring fairness and dispute resolution. Notably, 100% of Portuguese road projects have been renegotiated. Prior studies have examined the tensions between the public and private parties which can become acute during times of crisis. One understudied aspect which complicates renegotiations but is i...
