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作者：Sarker, Suprateek; Whitley, Edgar A.; Goh, Khim-Yong; Hong, Yili (Kevin); Maehring, Magnus; Sanyal, Pallab; Su, Ning; Xu, Heng; Xu, Jingjun David; Zhang, Jingjing; Zhao, Huimin
作者单位：University of Virginia; University of London; London School Economics & Political Science; University of Miami; Stockholm School of Economics; George Mason University; Western University (University of Western Ontario); State University System of Florida; University of Florida; City University of Hong Kong; Indiana University System; Indiana University Bloomington; IU Kelley School of Business; University of Wisconsin System; University of Wisconsin Milwaukee
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作者：Vial, Gregory
作者单位：Universite de Montreal; HEC Montreal
摘要：Software is instrumental to the accelerated pace of digital innovation, and our ability to rapidly develop and deliver digital products and services is largely based on the reuse of existing software. In recent years, packaged software reuse has emerged as an important phenomenon driving the creation of new software, both proprietary and open source, as well as the emergence and evolution of entire software ecosystems. Arguing that our theoretical understanding of the nature and the magnitude ...
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作者：Han, Elizabeth; Yin, Dezhi; Zhang, Han
作者单位：McGill University; State University System of Florida; University of South Florida; University System of Georgia; Georgia Institute of Technology
摘要：Customer service employees are generally advised to express positive emotion during their interactions with customers. The rise and maturity of artificial intelligence (AI)-powered conversational agents, also known as chatbots, beg the question: should AI agents be equipped with the ability to express positive emotion during customer service interactions? This research explores how, when, and why an AI agent's expression of positive emotion affects customers' service evaluations. We argue that...
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作者：Li, Hongfei; Peng, Jing; Li, Xinxin; Stallaert, Jan
作者单位：Chinese University of Hong Kong; University of Connecticut
摘要：The emergence of online platforms for professional services (e.g., cosmetic procedures) represents a natural progression of e-commerce from search and experience goods to credence goods. Because of the deeply consequential nature of professional services and the large information asymmetries between customers and service providers, designing effective risk-reduction strategies is crucial for facilitating digital transactions of professional services. In this paper, we study whether and how the...
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作者：Deodhar, Swanand J.; Gupta, Samrat
作者单位：Indian Institute of Management (IIM System); Indian Institute of Management Ahmedabad
摘要：This study examines how a change in an online reputation system, specifically the addition of a social reputation feature, affects contestant performance in innovation tournaments. Drawing from the literature on peer recognition and social evaluation anxiety, we project competing effects whereby the feature could either enhance or diminish contestant performance. Furthermore, we hypothesize a series of contingent effects involving the soft reserve, a competitive dynamic that unfolds in tournam...
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作者：Yin, Kexin; Fang, Xiao; Chen, Bintong; Sheng, Olivia R. Liu
作者单位：JP Morgan Chase & Company; University of Delaware; University of Delaware; University of Delaware; Utah System of Higher Education; University of Utah
摘要：Link recommendation, which recommends links to connect unlinked online social network users, is a fundamental social network analytics problem with ample business implications. Existing link recommendation methods tend to recommend similar friends to a user but overlook the user's diversity preference, although social psychology theories suggest the criticality of diversity preference to link recommendation performance. In recommender systems, a field related to link recommendation, a number o...
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作者：Liang, Chen; Peng, Jing; Hong, Yili; Gu, Bin
作者单位：University of Connecticut; University of Miami; Boston University
摘要：Monitoring, a digital surveillance technology that allows employers to track the activities of workers, is ubiquitous in the gig economy wherein the workforce is geographically dispersed. However, workers am often reluctant to be monitored because of privacy concerns, resulting in a hidden economic cost for employers as workers tend to demand higher wages for monitored jobs. To help employers make informed decisions on whether they should adopt monitoring and how to design monitoring policies,...
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作者：Watson, Richard Thomas; Plangger, Kirk; Pitt, Leyland; Tiwana, Amrit
作者单位：University System of Georgia; University of Georgia; University of London; King's College London; Simon Fraser University
摘要：A theory of information compression (TIC) conceptualizes how anticipated judgment costs can affect decision quality. We theorize-inductively from decision making in medicine, energy pricing, auditing, and financial analytics-how judgment networks can exacerbate financial and nonfinancial judgment costs that compress information. Information compression occurs when a process intended to inform decision making generates information that has little variation. This can reduce decision quality and ...
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作者：Shaikh, Maha; Vaast, Emmanuelle
作者单位：University of London; King's College London; McGill University
摘要：This study focuses on algorithmic interactions in open source work. Algorithms are essential in open source because they remedy concerns incompletely addressed by parallel development or modularity. Following algorithmic interactions in open source allows us to map the performance of algorithms to understand the nature of work conducted by multiple algorithms functioning together. We zoom to the level of algorithmic interactions to show how residual interdependencies of modularity are worked a...
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作者：Guan, Yue; Tan, Yong; Wei, Qiang; Chen, Guoqing
作者单位：Communication University of China; University of Washington; University of Washington Seattle; Tsinghua University
摘要：Customer-generated images (CGIs) on e-commerce platforms have been widely adopted as a promotional tool to persuade customers into purchases. Despite their prevalent applications, the effect of CGIs on customer postpurchase satisfaction has not been extensively examined. This study postulates that CGIs could cause expectation disconfirmation and reduce product uncertainty for customers, therefore making their effect on subsequent product ratings complex. We leverage multiple methods and data s...
