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作者：He, Long; Ni, Tu
作者单位：George Washington University; Harvard University
摘要：Digital platforms have improved the efficiency and quality of smart city operations by soliciting more customer inputs, for example, in the form of suggestions. One innovative option in urban transportation is the shared shuttle service, which lies between traditional public transportation and ride-hailing services. Platforms that offer these services can gather customer suggestions in a crowd-starting manner, which provides valuable insights into customer needs. However, this also presents a ...
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作者：Kumar, Subodha; Singhal, Vinod R.
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University; University System of Georgia; Georgia Institute of Technology
摘要：We describe the process used to identify the ten most influential papers published in the Production and Operations Management (POM) journal in its first thirty years. We also briefly discuss and highlight the selected papers.
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作者：Lotfi, Ali; Jiang, Zhengrui; Naoum-Sawaya, Joe; Begen, Mehmet A.
作者单位：Western University (University of Western Ontario); Nanjing University
摘要：Frequently releasing a new product generation has become a common practice to sustain sales over time, thus accurately forecasting the sales trajectory of each product generation plays a vital role in the short-, medium-, and long-term planning of a firm. Classic multigeneration diffusion models do not incorporate within-generation repeat purchases, making them unusable for product lines with high rates of such purchases. Concentrating on technology products, we develop a multigeneration sales...
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作者：Liu, Wei; Kulkarni, Vidyadhar G.
作者单位：Chinese Academy of Sciences; University of Science & Technology of China, CAS; University of North Carolina; University of North Carolina Chapel Hill; University of North Carolina School of Medicine
摘要：We study a multi-server queueing system where a customer is satisfied (and generates a unit revenue) if their queueing time is at most a given constant. If the queueing time of the admitted customer exceeds this constant, the customer gets served, but is unsatisfied and generates no revenue. Such queueing systems arise in the context of modeling service systems where excessive delays are of concern. A key challenge is how to design an admission control policy to maximize the number of satisfie...
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作者：Korpeoglu, C. Gizem; Korpeoglu, Ersin; Tang, Christopher S.; Yu, Jiayi Joey
作者单位：Eindhoven University of Technology; University of London; University College London; University of California System; University of California Los Angeles; Fudan University
摘要：Should an incumbent for-profit retailer deter a socially responsible store from entering the market? As a differentiation strategy to avoid direct price competition with well-established retailers, some socially responsible stores (or brands) enter the market with a pre-commitment to donate a certain proportion of their (A) profits or (B) revenues to charities. Because these charitable donations generate a warm-glow effect for consumers, these socially responsible stores can use pre-committed ...
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作者：Lin, Xiaogang; Lin, Qiang; Chen, Ying-Ju
作者单位：Guangdong University of Technology; Hong Kong University of Science & Technology
摘要：Manufacturers and their resellers generally employ online intermediaries to sell their products. These intermediaries often possess superior demand information and decide whether to share it with their sellers. In practice, the manufacturers can employ two possible selling formats: reselling ( R S ), under which they sell the products to the intermediaries who subsequently resell to customers and agency selling ( A S ), under which they sell the products to customers through the intermediaries...
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作者：Tang, Christopher S.; Deng, Yiting; Wang, Wei; Yoo, Onesun Steve
作者单位：University of California System; University of California Los Angeles; University of London; University College London; University of International Business & Economics
摘要：E-commerce platforms have an informational advantage over their third-party sellers, leading to the common belief that a platform's market entry would harm sellers with similar products. However, unlike traditional retail competition, the platform and its sellers have aligned incentives: the platform's commission depends on the seller's revenue, and sellers rely on the platform to strengthen their online presence. Hence, the platform has no incentive to enter the market to harm the seller's re...
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作者：Xiao, Ping; Hsieh, Kai-Yu; Bao, Weining
作者单位：University of Melbourne; National Chengchi University; University of Connecticut
摘要：If a firm afflicted by a disaster chooses to donate to disaster relief, how will this decision affect the firm's market value? From a self-protection perspective, diverting resources to support the public may jeopardize a firm's continuity and thereby reduce its value. Yet from a reputation-building perspective, supporting the public in need may enhance corporate reputation and thus increase firm value. In this study, we contrasted the two perspectives to develop a conceptual framework consist...
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作者：Jain, Tarun; Hazra, Jishnu; Gopal, Ram
作者单位：Indian Institute of Management (IIM System); Indian Institute of Management Bangalore; University of Warwick
摘要：Three-dimensional (3D) printing technology has opened up possibilities for product design collaborations between device providers and customers. To enable an environment of cocreation, device providers are now renting 3D printers via the 3D-as-a-Service (3DaaS) model. Although prior research has examined pricing and quality issues in the traditional manufacturing setup, these studies have not analyzed such decisions in the 3D printing supply chain setting, where end users possess the ability t...
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作者：Kim, Hyunsoo; Jung, Hyun Ju; Lee, Chul Ho
作者单位：Korea Advanced Institute of Science & Technology (KAIST); Massachusetts Institute of Technology (MIT)
摘要：The literature in sustainability has emphasized external pressures as a main driver of firms' environmental responsibility. However, under similar external pressures, some firms search for environmental technology, while others do not. By focusing on information and communication technology (ICT) firms, we try to answer the question of when firms are motivated to search for renewable energy technology. Drawing on the framework of the behavioral theory of the firm, we propose that a mismatch be...
