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作者：Atkins, Paul W. B.; Parker, Sharon K.
作者单位：Australian National University; University of Western Australia
摘要：To enhance compassion in organizations, the processes by which compassion can be enhanced in individuals must be understood. We develop an expanded model of the components of compassionate responding that includes noticing, appraising, feeling, and acting. Using this model, we propose that psychological flexibility (mindfulness combined with values-directed action) contributes to enhancing the perceptual. cognitive, affective. and behavioral aspects of compassion. Specifically, mindfulness pro...
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作者：Fehr, Ryan; Gelfand, Michele J.
作者单位：University of Washington; University of Washington Seattle; University System of Maryland; University of Maryland College Park
摘要：We introduce a multilevel model of workplace forgiveness and present forgiveness climate as an organizational-level phenomenon that explains when and why employees respond to conflict prosocially. We begin with an examination of the core cultural values that allow forgiveness climates to emerge, including restorative justice, compassion, and temperance. We then explore how the organizational environment, organizational practices, and leader attributes produce these core cultural values and fac...
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作者：Rynes, Sara L.; Bartunek, Jean M.; Dutton, Jane E.; Margolis, Joshua D.
作者单位：University of Iowa; Boston College; University of Michigan System; University of Michigan; Harvard University
摘要：In this article we introduce AMR's Special Topic Forum on Understanding and Creating Caring and Compassionate Organizations. We outline why the time is right for such a forum, uncover scholarly and philosophical roots of a focus on compassion and care, and provide a brief introduction to the diverse and rich set of articles contained in this forum. We describe the innovative theorizing uncovered by the special issue articles and summarize the rich set of possibilities they suggest for the prac...
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作者：Gittell, Jody Hoffer; Douglass, Anne
作者单位：Brandeis University; University of Massachusetts System; University of Massachusetts Boston
摘要：We describe a hybrid relational bureaucratic form with structures that embed three processes of reciprocal interrelating-relational coproduction, relational coordination, and relational leadership-into the roles of customers, workers, and managers. We show how these role-based relationships of shared goals, shared knowledge, and mutual respect foster participants' attentiveness to the situation and to one another. enabling the caring, timely, and knowledgeable responses found in the relational...
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作者：Miller, Toyah L.; Grimes, Matthew G.; McMullen, Jeffery S.; Vogus, Timothy J.
作者单位：Indiana University System; IU Kelley School of Business; Indiana University Bloomington; University of Alberta; Vanderbilt University
摘要：Social entrepreneurship has emerged as a complex yet promising organizational form in which market-based methods are used to address seemingly intractable social issues, but its motivations remain undertheorized. Research asserts that compassion may supplement traditional self-oriented motivations in encouraging social entrepreneurship. We draw on research on compassion and prosocial motivation to build a model of three mechanisms (integrative thinking, prosocial cost-benefit analysis, and com...
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作者：Grant, Adam M.; Patil, Shefali V.
作者单位：University of Pennsylvania
摘要：Although helping behaviors can increase the effectiveness of work units, when task interdependence is low, units often develop norms of self-interest that inhibit helping. Little research has explained how these norms can be changed by a work unit member. We present a minority influence framework that specifies how norms can shift in response to a challenger's consistent modeling, advocating, or inquiring about helping behavior, contingent on prosocial impact, status, similarity, work unit agr...
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作者：Ragins, Belle Rose
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作者：Lilius, Jacoba M.
作者单位：Queens University - Canada; Queens University - Canada
摘要：Research on burnout has considered client interactions solely as depleting, with work recovery possible only while employees are off the job. Drawing on an episodic perspective of work, I argue that there is unaccounted for variability in the nature of a caregiver's client interactions such that some are actually restorative rather than depleting. I outline the foundations of such variability through simultaneous consideration of the extent to which a given interaction is (1) depleting of regu...
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作者：Madden, Laura T.; Duchon, Dennis; Madden, Timothy M.; Plowman, Donde Ashmos
作者单位：University of Tennessee System; University of Tennessee Knoxville; University of Nebraska System; University of Nebraska Lincoln; Old Dominion University
摘要：Our model of emergent organizational capacity for compassion proposes that organizations can develop the capacity for compassion without formal direction. Relying on a framework from complexity science, we describe how the system conditions of agent diversity, interdependent roles, and social interactions enhance the likelihood of self-organizing around an individual response to a pain trigger. When agents then modify their roles to incorporate compassionate responding, their interactions ampl...
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作者：Grant, Adam M.
作者单位：University of Pennsylvania
摘要：Corporate volunteering programs are important channels for expressing care and compassion, but little research has examined when and why employees sustain involvement. Integrating work design and volunteering theories. I introduce a model that explains how depleted task, social, and knowledge characteristics of jobs trigger compensatory motives during initial volunteering episodes. When these motives are fulfilled by volunteering projects, employees repeat participation, internalizing voluntee...
