THE FORGIVING ORGANIZATION: MULTILEVEL MODEL OF FORGIVENESS AT WORK

• 成果类型: Article
• 署名作者: Fehr, Ryan; Gelfand, Michele J.
• 署名单位: University of Washington; University of Washington Seattle; University System of Maryland; University of Maryland College Park
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.5465/amr.2010.0497
• 发表日期: 2012
• 页码: 664-688
• 关键词: PROCEDURAL JUSTICE CLIMATE; RESTORATIVE JUSTICE; self-control; PSYCHOLOGICAL SAFETY; CLOSE RELATIONSHIPS; EMPLOYEE ATTITUDES; SERVANT LEADERSHIP; RELATIONAL SELF; SERVICE CLIMATE; compassion

摘要

We introduce a multilevel model of workplace forgiveness and present forgiveness climate as an organizational-level phenomenon that explains when and why employees respond to conflict prosocially. We begin with an examination of the core cultural values that allow forgiveness climates to emerge, including restorative justice, compassion, and temperance. We then explore how the organizational environment, organizational practices, and leader attributes produce these core cultural values and facilitate forgiveness climate emergence. Drawing from a sensemaking perspective, we subsequently examine the cross-level impact of forgiveness climate on individual employees, as well as the boundary conditions of these effects. We conclude with a discussion of our model's contributions and implications for future theory building and empirical research.