EMERGENT ORGANIZATIONAL CAPACITY FOR COMPASSION

• 成果类型: Article
• 署名作者: Madden, Laura T.; Duchon, Dennis; Madden, Timothy M.; Plowman, Donde Ashmos
• 署名单位: University of Tennessee System; University of Tennessee Knoxville; University of Nebraska System; University of Nebraska Lincoln; Old Dominion University
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.5465/amr.2010.0424
• 发表日期: 2012
• 页码: 689-708
• 关键词: COGNITIVE DIVERSITY; Complexity theory; decision-making; self; SENSEMAKING; leadership; personality; strategies; WORKPLACE

摘要

Our model of emergent organizational capacity for compassion proposes that organizations can develop the capacity for compassion without formal direction. Relying on a framework from complexity science, we describe how the system conditions of agent diversity, interdependent roles, and social interactions enhance the likelihood of self-organizing around an individual response to a pain trigger. When agents then modify their roles to incorporate compassionate responding, their interactions amplify responses, changing the system, and a new order emerges: organizational capacity for compassion. In this new order the organization's structure, culture, routines, and scanning mechanisms incorporate compassionate responding and can influence future responses to pain triggers.