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作者：Pugh, SD
作者单位：University of North Carolina; University of North Carolina Charlotte
摘要：This study focuses on the antecedents and consequences of displayed emotion in organizations. I propose that customers catch the affect of employees through emotional contagion processes. Results indicate that the display of positive emotion by employees is positively related to customers' positive affect following service encounters and to their evaluations of service quality. In a replication and extension of prior research, transaction busyness and employee emotional expressiveness are show...
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作者：Bigley, GA; Roberts, KH
作者单位：University of Washington; University of Washington Seattle; University of California System; University of California Berkeley
摘要：The incident command system (ICS) is a particular approach to assembly and control of the highly reliable temporary organizations employed by many public safety professionals to manage diverse resources at emergency scenes. Our inductive study of a fire department's use of the ICS identified three main factors enabling this distinctively bureaucratic system to produce remarkably flexible and reliable organizations for complex, volatile task environments. This research suggests the possibility ...
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作者：Denis, JL; Lamothe, L; Langley, A
作者单位：Universite de Montreal; Universite de Montreal; HEC Montreal
摘要：In this article, we draw on five case studies in health care organizations to develop a process theory of strategic change in pluralistic settings characterized by diffuse power and divergent objectives. The creation of a collective leadership group in which members play complementary roles appears critical in achieving change. However, collective leadership is fragile. We identify three levels of coupling between leaders, organization, and environment that need to be mobilized to permit chang...
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作者：Guthrie, JP
作者单位：University of Kansas
摘要：Study results indicate a positive association between use of high-involvement work practices and employee retention and firm productivity, A disordinal interaction was indicated: employee turnover was associated with decreased productivity when use of high-involvement work practices was high and with increased productivity when use of these practices was low.
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作者：Hom, PW; Kinicki, AJ
作者单位：Arizona State University; Arizona State University-Tempe
摘要：This study generalized a leading portrayal of how job dissatisfaction progresses into turnover (Hom & Griffeth, 1991) and more rigorously tested this model using structural equations modeling and survival analysis. We further integrated job avoidance, interrole conflict, and employment conditions into this framework. Using a national survey of retail store personnel, we found that interrole conflict and job avoidance influence turnover indirectly, as the Hom-Griffeth model specifies, and that ...
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作者：Maritan, CA
作者单位：State University of New York (SUNY) System; University at Buffalo, SUNY
摘要：This article describes a field study in which insights from the resource-based view of the firm were combined with models of capital investment decision making to investigate the decision processes used to make capital investments in capabilities. The study shows that different decision processes are used to invest in existing and new capabilities and that current models in the literature need to be adapted to capture the differences, which relate primarily to information requirements and mana...
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作者：Henderson, AD; Fredrickson, JW
作者单位：University of Texas System; University of Texas Austin
摘要：The need for coordinated decision making bears on the pay gap between a firm's CEO and its other top executives. A behavioral view suggests that because more equal pay promotes collaboration, greater coordination needs encourage smaller pay gaps, and the combination of greater needs and smaller gaps enhances firm performance, An economic view implies the opposite because larger gaps create tournament-like incentives that address monitoring problems associated with joint decisions. We found tha...
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作者：McGrath, RG
作者单位：Columbia University
摘要：When adaptation requires innovation, or the creation of variety, exploration is crucial. High levels of exploration thus imply variance-seeking rather than mean-seeking learning processes. In a study of 56 new business development projects, given high exploration, organizational learning was more effective when the projects operated with autonomy with respect to goals and supervision. As degree of exploration de creased, better results were associated with less autonomy on both counts. This co...
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作者：Siggelkow, N
作者单位：University of Pennsylvania
摘要：A new framework that addresses how tight fit among a firm's activities affects the firm's ability to react to environmental changes is presented. As part of the framework, a new classification scheme for environmental changes is developed. I argue that fit-conserving change, which leaves the internal fit among a firm's activities intact yet decreases the appropriateness of the set of choices as a whole, poses a particularly difficult challenge for managers. A longitudinal case study of the fas...
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作者：Song, M; Montoya-Weiss, MM
作者单位：University of Washington; University of Washington Seattle; North Carolina State University
摘要：This article develops a theoretical model that examines the moderating effect of perceived technological uncertainty on new product development (NPD). We tested the theoretical model using 553 Japanese NPD projects. We found that cross-functional integration, marketing and technical project synergy, and proficiency in marketing and technical development activities differentially contribute to project performance under conditions of high and low perceived technological uncertainty. Japanese pro...
