Toward a greater understanding of how dissatisfaction drives employee turnover

• 成果类型: Article
• 署名作者: Hom, PW; Kinicki, AJ
• 署名单位: Arizona State University; Arizona State University-Tempe
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/3069441
• 发表日期: 2001
• 页码: 975-987
• 关键词: work-family conflict; VOLUNTARY TURNOVER; job-satisfaction; UNFOLDING MODEL; Withdrawal; BEHAVIOR; predictors; decisions; search

摘要

This study generalized a leading portrayal of how job dissatisfaction progresses into turnover (Hom & Griffeth, 1991) and more rigorously tested this model using structural equations modeling and survival analysis. We further integrated job avoidance, interrole conflict, and employment conditions into this framework. Using a national survey of retail store personnel, we found that interrole conflict and job avoidance influence turnover indirectly, as the Hom-Griffeth model specifies, and that unemployment rates directly affect turnover.