The incident command system: High-reliability organizing for complex and volatile task environments

• 成果类型: Article
• 署名作者: Bigley, GA; Roberts, KH
• 署名单位: University of Washington; University of Washington Seattle; University of California System; University of California Berkeley
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/3069401
• 发表日期: 2001
• 页码: 1281-1299
• 关键词: organizations; strategies

摘要

The incident command system (ICS) is a particular approach to assembly and control of the highly reliable temporary organizations employed by many public safety professionals to manage diverse resources at emergency scenes. Our inductive study of a fire department's use of the ICS identified three main factors enabling this distinctively bureaucratic system to produce remarkably flexible and reliable organizations for complex, volatile task environments. This research suggests the possibility of new organizational forms able to capitalize on the control and efficiency benefits of bureaucracy while avoiding or overcoming its tendencies toward inertia.