-
作者：van Ostaijen, Mark
作者单位：Erasmus University Rotterdam - Excl Erasmus MC; Erasmus University Rotterdam
-
作者：Hafsa, Fatima; Darnall, Nicole; Bretschneider, Stuart
作者单位：Arizona State University; Arizona State University-Tempe; Arizona State University; Arizona State University-Tempe
摘要：Since governments are the largest buyers globally, they have enormous purchasing power. Government purchasing, therefore, has potential to be leveraged to improve social outcomes, such as helping disadvantaged communities, ensuring labor rights, and minimizing negative environmental impacts. However, as yet, there is little understanding about social public purchasing research in the field of public administration. We provide a theoretical framework for organizing research around social public...
-
作者：Doring, Matthias; Madsen, Jonas Krogh
作者单位：University of Southern Denmark; Roskilde University
摘要：A key claim in the administrative burden framework is that citizens do not experience interactions with public programs as equally burdensome. Existing research has argued that citizens' generic human capital may influence the severity of these experiences. In this article, we argue that a specific form of human capital specific to interactions with public programs-administrative literacy-affects the psychological costs recipients are facing. Specifically, we propose that administrative litera...
-
作者：Zhang, Jiasheng; Li, Hui; Yang, Kaifeng
作者单位：City University of Hong Kong; University of Hong Kong; Renmin University of China; State University System of Florida; Florida State University
摘要：The performance-trust link constitutes an important issue, but the public administration and political science literature has been equivocal regarding how it is influenced by cultural and methodological factors. Meta-analyzing 72 empirical studies, this article finds that the link is stronger in low power distance countries, when outputs are used to measure government performance, or when the focus is on local government. In addition, the performance-trust link holds true regardless of whether...
-
作者：Pandey, Sanjay K.; Cheng, Yuan (Daniel); Hall, Jeremy L.
作者单位：George Washington University; University of Minnesota System; University of Minnesota Twin Cities; State University System of Florida; University of Central Florida
-
作者：Backhaus, Leonie; Vogel, Rick
作者单位：University of Hamburg
摘要：Leadership has attracted growing attention among scholars and practitioners in public administration. With the rising availability of study results, however, it becomes increasingly difficult to keep track under which conditions leadership does or does not make a difference in the public sector. This study provides a meta-analysis of administrative leadership and various correlates that research has theorized as outcomes of leadership. The results of a multi-level random-effects meta-analysis ...
-
作者：Osborne, Stephen P.; Powell, Madeline; Cui, Tie; Strokosch, Kirsty
作者单位：University of Edinburgh; University of Edinburgh; University of York - UK; University of Greenwich; Edinburgh Napier University; Glasgow Caledonian University
摘要：This article develops the concept of the public service ecosystem across four levels-the institutional, service, individual, and beliefs levels. It does this by integrating service management and marketing theory with public administration and management theory. Consequently, it explores both the dimensions of value and value creation within the public service ecosystem at each level, and the interactions and inter-relationships across these levels. It concludes with the key implications for p...
-
作者：Assouline, Michaela; Gilad, Sharon
作者单位：Hebrew University of Jerusalem; Hebrew University of Jerusalem
摘要：Studies of the ramifications of client race and ethnicity for bureaucrats' judgments treat minority status as homogenous. Yet, individual identity does not boil down to race or ethnicity. Members of racial and ethnic minority groups likely vary in their experiences and capacity to overcome the negative sentiments and stereotypes that burden their inherited group. To transcend unidimensional explanations, we combine Van Oorschot's deservingness framework and a gendered lens to study how the int...
-
作者：Meier, Kenneth J.; Song, Miyeon; Davis, Jourdan A.; Amirkhanyan, Anna A.
作者单位：American University; Cardiff University; Leiden University; Leiden University - Excl LUMC; University of North Carolina; University of North Carolina Charlotte
摘要：Reporting government performance to the public is key tool in improving accountability. Some evidence, however, has shown that individuals' anti-public sector biases may distort performance information about public organizations. Using an experimental vignette on U.S. nursing homes, this study fills four gaps in the literature: (1) the need to include nonprofit organizations rather than just public and for-profit, (2) consideration of the credibility of the source of performance information, (...
-
作者：Visser, E. Lianne; Kruyen, Peter M.
作者单位：Radboud University Nijmegen; Radboud University Nijmegen
摘要：Although scholars and practitioners promote creative uses of discretion in the delivery of public services, there is limited empirical research that explains through which activities street-level practitioners develop creative solutions. Based on over 300 hours of ethnographic observations of child and family practitioners, we demonstrate the pattern of collective and deliberate experimenting that encompasses creative discretion. The development of this subtype of discretion helps to better an...
