Value Creation in the Public Service Ecosystem: An Integrative Framework

• 成果类型: Article
• 署名作者: Osborne, Stephen P.; Powell, Madeline; Cui, Tie; Strokosch, Kirsty
• 署名单位: University of Edinburgh; University of Edinburgh; University of York - UK; University of Greenwich; Edinburgh Napier University; Glasgow Caledonian University
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/puar.13474
• 发表日期: 2022
• 页码: 634-645
• 关键词: value co-creation; coproduction; management; DESIGN; sustainability; governance; VARIETIES; LIMITS; logic; sense

摘要

This article develops the concept of the public service ecosystem across four levels-the institutional, service, individual, and beliefs levels. It does this by integrating service management and marketing theory with public administration and management theory. Consequently, it explores both the dimensions of value and value creation within the public service ecosystem at each level, and the interactions and inter-relationships across these levels. It concludes with the key implications for public administration and management theory and pactice.