A Meta-Analysis of the Government Performance-Trust Link: Taking Cultural and Methodological Factors into Account

• 成果类型: Article
• 署名作者: Zhang, Jiasheng; Li, Hui; Yang, Kaifeng
• 署名单位: City University of Hong Kong; University of Hong Kong; Renmin University of China; State University System of Florida; Florida State University
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/puar.13439
• 发表日期: 2022
• 页码: 39-58
• 关键词: political trust; citizen satisfaction; local-government; public trust; Institutional trust; PROCEDURAL FAIRNESS; governance; management; IMPACT; CIVIL

摘要

The performance-trust link constitutes an important issue, but the public administration and political science literature has been equivocal regarding how it is influenced by cultural and methodological factors. Meta-analyzing 72 empirical studies, this article finds that the link is stronger in low power distance countries, when outputs are used to measure government performance, or when the focus is on local government. In addition, the performance-trust link holds true regardless of whether performance data are subjective or objective, or whether the studies focus on performance of government as a whole or specific agencies. The results imply that in order to nurture and sustain trust in government, we should pay more attention to societal cultures and the way government performance information is provided. Trust in government studies should become both more scientific and more culturally sensitive.