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作者：Kwon, Hyeokkoo Eric; Dewan, Sanjeev; Oh, Wonseok; Kim, Taekyung
作者单位：Nanyang Technological University; University of California System; University of California Irvine; Korea Advanced Institute of Science & Technology (KAIST); Kwangwoon University
摘要：This study contributes to the information systems literature on mobile health interventions and omnichannel management by examining the relative effectiveness of mobile and offline channels in facilitating personal weight management. Drawing on the social cognitive theory of self-regulation, our empirical analysis utilizes a system generalized method of moments approach applied to panel data on customers enrolled in a weight loss program that delivers services through multiple channels, includ...
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作者：Alashoor, Tawfiq; Keil, Mark; Smith, Jeff; McConnell, Allen R.
作者单位：Copenhagen Business School; University System of Georgia; Georgia State University; University System of Ohio; Miami University
摘要：The confluence of digital transactions, growing cybersecurity threats, and the internet of the future (e.g., web 3.0 and the metaverse) have made information privacy increasingly important to consumers and companies that rely on consumers willingly sharing their personal information. Although information privacy has been of interest to researchers for decades and much has been learned, one thing that perplexes scholars is the privacy paradox, which we define as a mismatch between stated privac...
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作者：Hvalshagen, Merete; Lukyanenko, Roman; Samuel, Binny M.
作者单位：University System of Ohio; University of Dayton; University of Virginia; University System of Ohio; University of Cincinnati
摘要：With the ongoing digitalization of human society, regular employees (e.g., non information technology experts) become increasingly autonomous and proactive in using organizational data and information technologies to facilitate data-driven actions and insights. This growing autonomy of regular employees (dubbed here, empowered users) in using information technologies creates new challenges. As most empowered users lack sophisticated information technology skills, they struggle to find and acce...
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作者：Zheng, Jinyang; Wang, Youwei; Tan, Yong
作者单位：Purdue University System; Purdue University; Fudan University; University of Washington; University of Washington Seattle
摘要：This study examines whether and how an online service marketplace can leverage refund options endorsed by different parties (i.e., the platform or sellers) to address the lemons problem that is caused by the intangibility, variability, and unreturnable nature of the services sought. Through developing a signaling mechanism and a corresponding demand estimation model, we show that both platform refund insurance and a seller-guaranteed refund increase service demand, with platform refund insura...
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作者：Vaghefi, Isaac; Negoita, Bogdan; Lapointe, Liette
作者单位：City University of New York (CUNY) System; Baruch College (CUNY); Universite de Montreal; HEC Montreal; McGill University
摘要：This study answers the call for a longitudinal view of addiction to hedonic information systems (IS) use by proposing a process model of its development, in the context of social networking site use. Through inductive and iterative analyses of primary data collected via interviews and surveys, and secondary data in the form of narrative accounts, we explain the process of addiction development via three phases associated with nominal, compulsive, and addicted use. In each phase, combinations o...
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作者：Peng, Jing
作者单位：University of Connecticut
摘要：Experimental research in the business disciplines often focuses on the overall treatment effect and the heterogeneity therein. Whereas this type of research allows us to understand the strength and direction of the treatment effect under different conditions, it does not directly speak to the generative mechanisms, namely, why and how the effect arises. A standard procedure to identify the mechanisms underlying a treatment effect is mediation analysis, but extant mediation analysis frameworks ...
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作者：Tang, Ping; Chen, Jianqing; Raghunathan, Srinivasan
作者单位：University of Texas System; University of Texas Dallas
摘要：The Internet and online channels have immensely transformed retailing, which has traditionally relied on brick-and-mortar and physical channels. In recent years, a hybrid and special omnichannel structure referred to as New Retail promising to tightly integrate online and physical channels has emerged within the industry; some industry experts tout New Retail as the future of retailing. For instance, in the New Retail model, retailers use physical stores not only as front ends for physical cha...
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作者：Bauer, Kevin; von Zahn, Moritz; Hinz, Oliver
作者单位：University of Mannheim; Goethe University Frankfurt
摘要：Because of a growing number of initiatives and regulations, predictions of modern artificial intelligence (AI) systems increasingly come with explanations about why they behave the way they do. In this paper, we explore the impact of feature-based explanations on users' information processing. We designed two complementary empirical studies where participants either made incentivized decisions on their own, with the aid of opaque predictions, or with explained predictions. In Study 1, laypeopl...
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作者：Al Balawi, Ramah; Hu, Yuheng; Qiu, Liangfei
作者单位：City University of New York (CUNY) System; Baruch College (CUNY); University of Illinois System; University of Illinois Chicago; University of Illinois Chicago Hospital; State University System of Florida; University of Florida
摘要：In this study, we investigate the effect of a brand crisis on the customer relationshipmanagement (CRM) efforts of brands on socialmedia. Despite the opportunities social media offers to brands to connect and engage with customers, it is still unclear how a brand crisis can change a brand's social CRM efforts. Social media platforms can amplify the negative consequences of a brand crisis. However, the unique and public nature of social media platforms can offer new means for brands to handle a...
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作者：Mao, Shengjun; Dewan, Sanjeev; Ho, Yi-Jen (Ian)
作者单位：University of Hong Kong; University of California System; University of California Irvine; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park
摘要：The ease of customer data collection has enabled the widespread personalization of content and services in digital platforms. We examine personalization in a hitherto unaddressed context: that of mobile app distribution. Specifically, we develop a comprehensive framework for the personalized ranking of app impressions, leveraging revealed preferences embedded in consumer clickstream data. To improve platform revenues, the framework jointly accounts for consumer utility and cost per action (CPA...
