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作者：Chen, Gang; Xiao, Shuaiyong; Zhang, Chenghong; Zhao, Huimin
作者单位：Zhejiang University; Tongji University; Fudan University; University of Wisconsin System; University of Wisconsin Milwaukee
摘要：As artificial intelligence and digitalization technologies are flourishing real-time, online interaction-based commercial modes, exploiting customers' purchase intention implied in online interaction processes may foster huge business opportunities. In this study, we target the task of voice chat-based customer response prediction in an emerging online interaction-based commercial mode, the invite-online-and-experience-in-store mode. Prior research shows that satisfaction, which can be reveale...
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作者：Le Wang; Lowry, Paul Benjamin; Luo, Xin (Robert); Li, Han
作者单位：Xi'an Jiaotong University; Virginia Polytechnic Institute & State University; University of New Mexico
摘要：Companies in platform-based business markets have widely embraced freemium business models where profit primarily depends on a minority of paying customers. However, the key challenge of these models is transitioning participants from free users to paying consumers. To encourage paid consumption, companies often rely on product differentiation such as providing consumers who pay for products or services with enhanced features. However, limited research has addressed how such product differenti...
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作者：Reeck, Crystal; Guo, Xue; Dimoka, Angelika; Pavlou, Paul A.
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University; University of North Carolina; University of North Carolina Charlotte; University of Houston System; University of Houston
摘要：People are increasingly aware that their information is being tracked online. Although people generally self-report privacy to be important to them, in practice they often disclose far more private information than their self-reported privacy preferences denote. This privacy paradox could be better understood by uncovering the neural processes underlying the privacy calculus: weighing the risks against the benefits of disclosure. We assess the neural processes shaping privacy tradeoffs to char...
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作者：Hur, Yun Young; Jin, Fujie; Li, Xitong; Cheng, Yuan; Hu, Yu Jeffrey
作者单位：George Mason University; Indiana University System; Indiana University Bloomington; IU Kelley School of Business; Hautes Etudes Commerciales (HEC) Paris; Tsinghua University; University System of Georgia; Georgia Institute of Technology
摘要：We examine how social influence interacts with other information sources to affect user behaviors in the context of medical crowdfunding. We conduct a large-scale randomized field experiment on a leading medical crowdfunding platform, showing friends' donation information to donors in the treatment group and not showing such information in the control group, and examine how the likelihood to donate differs. In addition, we conduct a survey on Amazon Mechanical Turk to evaluate the informationa...
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作者：Adam, Martin; Roethke, Konstantin; Benlian, Alexander
作者单位：Technical University of Darmstadt
摘要：Customers in sales processes increasingly encounter automated sales agents (ASAs) that complement or replace human sales agents (HSAs). Yet, little is known about whether, how, and why customers respond to ASAs in contrast to HSAs across successive decision stages of the same sales process. Even less is known about customer responses to HSA-ASA combinations, where both agents assume distinct roles and focus on complementary tasks that are traditionally performed by only one single sales agent....
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作者：Choudhary, Vidyanand; Xin, Mingdi; Zhang, Zhe
作者单位：University of California System; University of California Irvine; University of Texas System; University of Texas Dallas
摘要：An extensive literature studies the benefits for a firm to be the first to invest in innovative technologies such as information technologies (ITs). However, IT investment often faces the risk of implementation failure. How would such risk affect an early adopter's incentive to invest? Do late adopters benefit from information about the early adopter's investment? In this paper, we investigate these questions in a context in which two firms, a leader and a follower, invest in a cost-reducing I...
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作者：Wang, Zhiyi; Yang, Lusi; Hahn, Jungpil
作者单位：University of Colorado System; University of Colorado Boulder; University System of Georgia; Georgia State University; National University of Singapore
摘要：Crowdfunding platforms are characterized by an uneven distribution of quality and resources. Some projects achieve outstanding and exceptional performance. Those projects, which we call blockbuster projects, are believed to have a considerable impact on crowdfunding platforms, especially on other concurrent projects. There are two plausible yet opposing predictions: they may exhibit both a negative effect by monopolizing backer attention and resources and a positive effect by increasing the a...
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作者：Shi, Lanfei; Viswanathan, Siva
作者单位：University of Virginia; University System of Maryland; University of Maryland College Park
摘要：Online matching platforms lack common informational mechanisms such as ratings and reviews that serve to reduce information asymmetry in transactional platforms. The lack of verified information about participants further exacerbates issues of information asymmetry in such markets. This study focuses on a novel role of verification in such matching markets-its ability to serve as a credible signal for a user when such verification is made optional and visible to other users. In collaboration w...
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作者：Peng, Jiaxu; Hahn, Jungpil; Huang, Ke-Wei
作者单位：Central University of Finance & Economics; National University of Singapore
摘要：In today's big data environment, missing values continue to be a problem that harms data quality. The bias caused by missing values raises the highest concern, as it cannot be eliminated simply by increasing the sample size. Although the statistics literature has developed approaches to handling missing values and formulated assumptions regarding when these approaches generate valid statistical inferences, these prescriptions have yet to be broadly accepted by many social science disciplines, ...
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作者：Sarker, Suprateek
作者单位：University of Virginia
