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作者：Pye, Jessica; Rai, Arun; Dong, John Qi
作者单位：Arizona State University; Arizona State University-Tempe; University System of Georgia; Georgia State University; Nanyang Technological University
摘要：Prior research has differentiated intrafirm information technology (IT) capabilities that reduce internal coordination costs and interfirm IT capabilities that reduce external transaction costs. However, the influence of developing these capabilities on business value has not been explored in the realm of institutional governance-the regulatory context that defines the rules of the game for firms. We suggest that the value of a firm's investments in different types of IT capabilities developme...
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作者：Zhao, Xia; Xue, Ling; Song, Peijian; Karahanna, Elena
作者单位：University System of Georgia; University of Georgia; Nanjing University
摘要：Extant research has revealed that direct communication between buyers and sellers on digital platforms facilitates transaction completion. However, the understanding of how direct communication influences the matching quality of these two-sided transactions is still limited. This study uses a multimethod approach to provide a perspective on how direct communication contributes to matching quality. In an observational study in the context of a peer-to-peer platform for long-term real estate ren...
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作者：Liu, Yidi; Li, Xin; Zheng, Zhiqiang (Eric)
作者单位：The Chinese University of Hong Kong, Shenzhen; The Chinese University of Hong Kong, Shenzhen; City University of Hong Kong; University of Texas System; University of Texas Dallas
摘要：Natural disasters wreak economic havoc and cause financial distress for victims. Commercial loans provided by lending firms play a key role in helping victims recover from disasters. This research note studies whether lenders' use of artificial intelligence (AI) in the lending process can, through reducing delinquency, benefit borrowers who experience natural disasters. Collaborating with a leading credit-scoring company, we track borrowers' loan applications and lenders' use of customized AI ...
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作者：Aggarwal, Rohit; Midha, Vishal; Sullivan, Nicholas
作者单位：Utah System of Higher Education; University of Utah; Illinois State University; University System of Ohio; University of Dayton
摘要：Online professional networks (OPNs) are an increasingly common tool used by recruiters to find and vet qualified job candidates for open positions. These sites allow users to publish recommendations given by other users to supplement their profile information and add credibility to the information provided. OPN recommendations provide a rich source of information to recruiters. Unlike recommendations shared in other ways (non-OPN recommendations), OPN recommendations are publicly accessible, a...
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作者：Aggarwal, Rohit; Midha, Vishal; Sullivan, Nicholas
作者单位：Utah System of Higher Education; University of Utah; Illinois State University; University System of Ohio; University of Dayton
摘要：In the current professional environment, recruiters are using online professional networks at an increasing rate to find qualified candidates for job openings. Online professional recommendations on these sites can provide valuable information; however, because of the medium by which they are provided, their effectiveness may suffer from lower levels of trust. We theoretically conjecture why including a discussion of a candidate's weakness (termed, scope of improvement) can lead to a higher li...
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作者：Sarker, Suprateek; Whitley, Edgar A.; Goh, Khim-Yong; Hong, Yili (Kevin); Maehring, Magnus; Sanyal, Pallab; Su, Ning; Xu, Heng; Xu, Jingjun David; Zhang, Jingjing; Zhao, Huimin
作者单位：University of Virginia; University of London; London School Economics & Political Science; University of Miami; Stockholm School of Economics; George Mason University; Western University (University of Western Ontario); State University System of Florida; University of Florida; City University of Hong Kong; Indiana University System; Indiana University Bloomington; IU Kelley School of Business; University of Wisconsin System; University of Wisconsin Milwaukee
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作者：Vial, Gregory
作者单位：Universite de Montreal; HEC Montreal
摘要：Software is instrumental to the accelerated pace of digital innovation, and our ability to rapidly develop and deliver digital products and services is largely based on the reuse of existing software. In recent years, packaged software reuse has emerged as an important phenomenon driving the creation of new software, both proprietary and open source, as well as the emergence and evolution of entire software ecosystems. Arguing that our theoretical understanding of the nature and the magnitude ...
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作者：Han, Elizabeth; Yin, Dezhi; Zhang, Han
作者单位：McGill University; State University System of Florida; University of South Florida; University System of Georgia; Georgia Institute of Technology
摘要：Customer service employees are generally advised to express positive emotion during their interactions with customers. The rise and maturity of artificial intelligence (AI)-powered conversational agents, also known as chatbots, beg the question: should AI agents be equipped with the ability to express positive emotion during customer service interactions? This research explores how, when, and why an AI agent's expression of positive emotion affects customers' service evaluations. We argue that...
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作者：Li, Hongfei; Peng, Jing; Li, Xinxin; Stallaert, Jan
作者单位：Chinese University of Hong Kong; University of Connecticut
摘要：The emergence of online platforms for professional services (e.g., cosmetic procedures) represents a natural progression of e-commerce from search and experience goods to credence goods. Because of the deeply consequential nature of professional services and the large information asymmetries between customers and service providers, designing effective risk-reduction strategies is crucial for facilitating digital transactions of professional services. In this paper, we study whether and how the...
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作者：Deodhar, Swanand J.; Gupta, Samrat
作者单位：Indian Institute of Management (IIM System); Indian Institute of Management Ahmedabad
摘要：This study examines how a change in an online reputation system, specifically the addition of a social reputation feature, affects contestant performance in innovation tournaments. Drawing from the literature on peer recognition and social evaluation anxiety, we project competing effects whereby the feature could either enhance or diminish contestant performance. Furthermore, we hypothesize a series of contingent effects involving the soft reserve, a competitive dynamic that unfolds in tournam...
