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作者：Hu, Kejia; Karacaoglu, Nil
作者单位：University of Oxford; University System of Ohio; Ohio State University
摘要：In the dynamic e-commerce environment, social commerce has emerged as a revolutionary force, transforming how consumers interact and transact online. This paper investigates the differences in customers' search and purchase patterns between a prominent online retailer's burgeoning social commerce channel, the WeChat mini-program, and its native mobile app. We analyze the customers' entire journey through a sequential search model that encapsulates decisions from channel selection to product se...
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作者：Pamuru, Vandith; Kar, Wreetabrata; Khern-am-nuai, Warut
作者单位：Indian School of Business (ISB); State University of New York (SUNY) System; University at Buffalo, SUNY; McGill University
摘要：Non-financial incentives such as badges, ranks, and status are often used to encourage user participation on online platforms. This study focuses on the effect of one such incentive, status, in the context of a third-party restaurant-review platform. In contrast to previous research that has mainly focused on the effects of such incentives on subsequent contributions from users who gained statuses, we explore how the intrinsic and perceived quality of content generated by users is impacted aft...
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作者：Zhang, Yuxuan; Huang, Simin; Yang, S. Alex
作者单位：University of International Business & Economics; Tsinghua University; University of London; London Business School
摘要：To help small firms secure bank financing, large sellers often orchestrate joint finance programs, linking their small dealers with major banks that lend to all participating dealers based on the information the seller provides. We examine supply chain decisions (pricing and inventory) and lending terms under such seller-orchestrated financing programs. In loan pricing, we highlight a form of financial friction that is of particular importance under such schemes-bank capital regulation. Banks ...
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作者：Keppler, Samantha M.; Smilowitz, Karen R.
作者单位：University of Michigan System; University of Michigan; Northwestern University; Northwestern University
摘要：Nonprofit organizations amplify impact through relationships with K-12 schools, and these schools benefit from provided resources and services. Nonprofit provision of resources and services via schools is theoretically mutually beneficial, efficient, and effective. In practice, however, schools struggle to make the necessary investments to maintain relationships. Why? Through an inductive multimethods study of 81 nonprofit organizations and nine schools that partner with them, we find that sch...
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作者：Chen, Shi; Lei, Junfei; Moinzadeh, Kamran
作者单位：University of Washington; University of Washington Seattle; INSEAD Business School
摘要：The adoption of cloud computing has been accelerating over the last decade, while enterprise cloud users (firms) are struggling to manage their growing cloud expenditures in the face of intermittent digital demand surges caused by planned or random events. To deal with such challenges, a firm can employ reserved instances with the standard contract length (e.g., one year) to meet the stationary base demand, which we refer to as the base contracts, complemented by additional reserved instances ...
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作者：Hua, Shengya; Lei, Ying; Zhai, Xin
作者单位：South China Normal University; New York University; NYU Shanghai; Peking University
摘要：In choosing healthcare services, price and waiting time are two important factors that matter to patients. Price is set by healthcare providers, while waiting time is usually endogenously determined by patient choice and the healthcare provider's capacity investment. We study the pricing and capacity design for profit-driven hospitals offering two types of healthcare services-regular and premium-serving heterogeneous patients who choose from either of the two types of services. Patients make t...
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作者：Tang, Yi; Sinha, Kingshuk K.; Moen, Adam; Ertekin, Necati
作者单位：University of Minnesota System; University of Minnesota Twin Cities
摘要：The underserved population-i.e., individuals who identify themselves as non-female, non-heterosexual, or non-White-have long faced inequities when accessing traditional clinic-based mental health services. Individuals from the underserved population tend to use and benefit from these services less than their better-served counterparts (i.e., those who identify themselves as female, heterosexual, and White). This study investigates whether similar inequities exist within the context of mobile a...
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作者：Cho, Sanghoon; Ferguson, Mark; Im, Jongho; Pekgun, Pelin
作者单位：Texas Christian University; University of South Carolina System; University of South Carolina Columbia; Yonsei University; Wake Forest University
摘要：We develop a novel statistical method to estimate customer choice among a firm's portfolio of offerings when the firm cannot directly observe customers who choose not to purchase any product. This censored demand problem is prevalent in many industries such as hotels, airlines, and retail. Although several methods have been proposed to address this problem, they require some level of data aggregation across arrivals and/or choice sets, which results in information loss and potentially biased e...
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作者：Hu, Ming; Huang, Weixiang; Liu, Chunhui; Zhou, Wenhui
作者单位：University of Toronto; South China University of Technology; Zhengzhou University
摘要：To alleviate the financial shortage for public service provision, a government agency may jointly finance, own, and run a service system with a private firm (in the manner of a joint venture) or delegate service provision to the firm subject to regulation in service price or wait time. We model the service system as a queueing system in which customers are heterogeneous in service valuation and sensitive to price and delay. While the government aims to maximize social welfare, the firm's goal ...
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作者：Saunders, Lance W.; Merrick, Jason R. W.; Autry, Chad W.; Galbreth, Michael R.; Bradley, Randy, V
作者单位：University of Tennessee System; University of Tennessee Knoxville; Virginia Commonwealth University; University of Tennessee System; University of Tennessee Knoxville
摘要：The relationship between product variety and sales has been extensively researched, but almost exclusively from the perspective of a new goods retail firm. Closed-loop supply chains for used goods, such as automobiles, offer unique challenges in terms of using reverse flows to create product variety at the retail location. Firms in used goods industries are unable to define their product mix a priori and may not even know which goods will be available to add to their sellable inventory. In thi...
