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作者：Nie, W; Kellogg, DL
作者单位：University of Colorado System; University of Colorado Denver
摘要：This study empirically tests assumptions that underlie operations management (OM) scholars' belief that service operations should be managed differently. Respondents were self-classified into manufacturing and service types. There is a significant statistical difference between the views held by each group with regard to statements such as service OM should be taught as a separate course and service operations should be managed differently from manufacturing. There was general consensus on the...
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作者：Dow, D; Samson, D; Ford, S
作者单位：University of Melbourne; University of Melbourne; University of Melbourne
摘要：In his landmark article on total quality management, Powell (1995) lamented the lack of large scale studies investigating quality management practices and performance. This study begins to fill that void using a large, random sample of manufacturing sires. The results show that quality practices can be categorized into nine dimensions. However, not all of them contribute to superior quality outcomes. Employee commitment, shared vision, and customer focus combine to yield a positive correlation...
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作者：Gupta, S; Krishnan, V
作者单位：University of Texas System; University of Texas Austin
摘要：This paper examines the reduction in complexity of a product family through product design. By leveraging the commonalities among products in a family, the decision support methodology presented in the paper helps choose components and suppliers that minimize the sum of design, procurement, and usage costs. The problem of integrated component and supplier selection is conceptualized and formulated as an integer-programming model. Analysis of the model yields two properties, complete and contin...
