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作者：Huang, Yiwei; Zhu, Yunxia; Majumdar, Mayukh; Shetty, Bala; Sriskandarajah, Chelliah
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; University of Nebraska System; University of Nebraska Lincoln; University of San Diego; Texas A&M University System; Texas A&M University College Station; Mays Business School
摘要：We study the U.S. Coin Supply Chain from both the demand and supply side perspectives to improve coin circulation in the economy. More specifically, we provide an operating policy for Depository Institutions (DIs) to improve their efficiency in packaging, distributing, coordinating, and managing the inventory of coins. We further propose a new policy (via a Rewards Program) to increase coin circulation in the economy and optimally determine a reward price, which, if implemented by the Federal ...
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作者：Zhu, Kai; Khern-am-nuai, Warut; Yu, Yinan
作者单位：Bocconi University; McGill University; University of Oklahoma System; University of Oklahoma - Norman
摘要：Social interactions are becoming increasingly central to the day-to-day operations of digital platforms. In this study, we investigate how negative peer feedback shapes user behavior in an online review platform. Leveraging fine-grained digital trace data of users throughout their tenure on the platform, we find interesting insights regarding the impact of negative peer feedback. First, negative feedback improves user retention on the platform relative to users who receive no feedback at all. ...
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作者：Garg, Anurag; Demirezen, Emre M.; Dogan, Kutsal; Cheng, Hsing Kenneth
作者单位：University of Kansas; State University System of Florida; University of Florida
摘要：The economic significance of Internet of Things (IoT) platforms is evident from the proliferation of smart home assistant platforms like Amazon Alexa and Google Home that center themselves around providing unique and connected experiences to users. Customers do not perceive these platforms valuable if they do not experience adequate levels of quality and security from both the platform and applications (apps) they use. Therefore, the IoT platform provider as well as app developers need to go b...
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作者：Fu, Ke; Lai, Guoming; Shang, Weixin; Xu, Jiayan
作者单位：Sun Yat Sen University; University of Texas System; University of Texas Austin; Lingnan University
摘要：Competing firms may engage in group buying (GB) to benefit from a quantity discount from a common supplier. We study GB under different power structures (i.e., Nash and Stackelberg) and investigate how the power structures can be endogenized along with the resulting GB outcome. We employ a game-theoretic framework in which two firms under Cournot competition can group their purchases if it is beneficial compared to individual purchasing. We show that under exogenous power structures, when the ...
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作者：Xu, Ailing; Tan, Yinliang (Ricky); He, Qiao-Chu
作者单位：Hong Kong University of Science & Technology; University of Houston System; University of Houston
摘要：Social technologies have enabled the emergence of online platforms that provide offline service consultations and recommendations. In this environment, economic inefficiency arises when customers are not fully aware of their horizontally differentiated preferences. With its expertise or data dominance, a platform can be more informed about customers' hidden preferences. We focus on an instrumental social technology, that is, targeting, which is a type of data-driven personalized information pr...
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作者：Mithas, Sunil; Silveira, Alysson
作者单位：State University System of Florida; University of South Florida; State University System of Florida; University of South Florida
摘要：We document trends and patterns in the key attributes of the 24 top journals during 2001-2021 using data from the Web of Science. These trends include growth by disciplines and journals represented among selected journals in terms of growth in publications, relative publication share of disciplines, number of unique authors, attributes of prolific authors, and the extent of interdisciplinary contributions. We compare and contrast our findings with prior studies and offer a few conjectures on s...
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作者：Wu, Chenguang (Allen); Jin, Chen; Chen, Ying-Ju
作者单位：Hong Kong University of Science & Technology; National University of Singapore; Hong Kong University of Science & Technology
摘要：This work is motivated by the practice of add-on services, where an add-on is not valuable unless purchased with a main service. Discrepancies in pricing have been observed in various settings such as restaurants, museums, and attractions regarding whether the add-on should be sold together with the main service, or separately from the main service at an additional charge. While there has been a vast literature on add-on pricing, its application in service-oriented businesses with congestion-p...
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作者：Zhang, Zihao; Garimella, Aravinda; Fan, Ming
作者单位：Chinese Academy of Sciences; University of Science & Technology of China, CAS; University of Illinois System; University of Illinois Urbana-Champaign; University of Washington; University of Washington Seattle
摘要：Motivated by recent developments aimed to address last-mile delivery challenges in rural areas of Indonesia and China, we develop a theoretical model to study how to lower participation barriers to the e-commerce market. We analyze how stage stations lower the cost of last-mile delivery by leveraging the preexisting social fabric in rural communities, including local stores, as well as social technologies such as chat services and virtual groups. Specifically, we examine two models, a decentra...
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作者：Lu, Tian; Lu, Xianghua; Yang, Hui; Zhang, Peter
作者单位：Arizona State University; Arizona State University-Tempe; Fudan University; Carnegie Mellon University
摘要：This study investigates whether retargeting, an operational approach broadly adopted in traditional retail but underexplored in financial services, is effective in recovering valuable consumers. Whereas informative appeal retargeting operations have been found useful and thus prevalently employed in traditional retail, we propose that emotional appeals retargeting operations should be more effective in successful financial consumer persuasion drawing on the uniqueness of financial services. Pa...
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作者：Guo, Yutong; Zhang, Ying; Goh, Khim-Yong; Peng, Xixian
作者单位：The Chinese University of Hong Kong, Shenzhen; University of Auckland; National University of Singapore; Zhejiang University; Zhejiang University
摘要：As an emerging social technology, live streaming has facilitated a synchronous and interactive selling setting for e-commerce sellers and consumers. Despite growing operations management (OM) in e-commerce live streaming (ELS), the prior literature has largely neglected the directive social operations of ELS broadcasters, which are crucial to a company's business operations and marketing strategies. To mitigate this gap, we investigated the effects of social call-to-actions (SCTAs), an ELS-spe...
