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作者：Bakal, Ismail Serdar; Akcali, Elif
作者单位：State University System of Florida; University of Florida; State University System of Florida; University of Florida
摘要：In this study, we investigate the effects of recovery yield rate on pricing decisions in reverse supply chains. Motivated by the automotive parts remanufacturing industry, we consider an end-of-life product from which a particular part can be recovered and remanufactured for reuse, and the remainder of the product can be recycled for material recovery. Both the supply of end-of-life products and demand for remanufactured parts are price-sensitive. Yield of the recovery process is random and de...
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作者：Georgiadis, Patroklos; Vlachos, Dimitrios; Tagaras, George
作者单位：Aristotle University of Thessaloniki
摘要：Product recovery operations in reverse supply chains face rapidly changing demand due to the increasing number of product offerings with reduced lifecycles. Therefore, capacity planning becomes a strategic issue of major importance for the profitability of closed-loop supply chains. This work studies a closed-loop supply chain with remanufacturing and presents dynamic capacity planning policies developed through the methodology of System Dynamics. The key issue of the paper is how the lifecycl...
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作者：Boyer, Kenneth K.; Frohlich, Markham T.
作者单位：Michigan State University; Boston University
摘要：Many retailers are increasingly turning to home delivery as a new arena of operational competition. This study controlled for industry by investigating the online home delivery grocery business, and an analysis of 1,919 customers of home delivery grocers identified four groups of online customers based on reasons for selecting this service. These four groups were next linked to operational execution in terms of service, product, and Internet quality, and found to vary in predicable ways. Subse...
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作者：Hays, Julie M.; Hill, Arthur V.
作者单位：University of St Thomas Minnesota; University of Minnesota System; University of Minnesota Twin Cities
摘要：This paper examines the long-term effects of a service guarantee on employee motivation, learning through service failure, and customer intention to return. Service guarantees have been hypothesized to positively affect customer perception of service quality (and/or customer intention to return) through their positive effect on both learning through service failure and employee motivation. However, there has been no long-term study of these effects. A longitudinal, empirical study was conducte...
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作者：Guide, V. Daniel R., Jr.; Van Wassenhove, Luk N.
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park; INSEAD Business School
摘要：Closed-loop supply chains (CLSC) have product returns at the center of attention. Our view is that CLSC are best managed from a business perspective where organizations seek to maximize value recovery. The research in the feature issue, and our experiences, shows that there are still numerous, unresolved, managerially relevant issues that deserve further investigation. We also observe that there is a pressing need to validate the assumptions in our models using interdisciplinary, industry-driv...
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作者：de Matta, Renato; Hsu, Vernon Ning
作者单位：University of Iowa; George Mason University
摘要：This study presents a multi-period deterministic capacity planning problem with age-dependent capacity deterioration, i.e., the rate of deterioration for a capacity in a certain period depends on the time the capacity is acquired. Our problem has a number of general features such as demand fluctuation, operating and maintenance costs that depend on the amount of capacity utilized, capacity disposal, and capacity shortage. Formulated as a mixed integer programming model, we are able to exploit ...
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作者：Galbreth, Michael R.; Blackburn, Joseph D.
作者单位：University of South Carolina System; University of South Carolina Columbia; Vanderbilt University
摘要：The condition of the used items acquired by remanufacturers is often highly variable, and sorting is an important aspect of remanufacturing operations. Sorting policies-the rules specifying which used products should be remanufactured and which should be scrapped-have received limited attention in the literature. In this paper, we examine the case of a remanufacturer who acquires unsorted used products as needed from third party brokers. As more used items are acquired for a given demand, the ...
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作者：Ketzenberg, Michael E.; van der Laan, Erwin; Teunter, Ruud H.
摘要：We explore the value of information (VOI) in the context of a firm that faces uncertainty with respect to demand, product return, and product recovery (yield). The operational decision of interest in matching supply with demand is the quantity of new product to order. Our objective is to evaluate the VOI from reducing one or more types of uncertainties, where value is measured by the reduction in total expected holding and shortage costs. We start with a single period model with normally distr...
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作者：Whitt, Ward
作者单位：Columbia University
摘要：This paper proposes simple methods for staffing a single-class call center with uncertain arrival rate and uncertain staffing due to employee absenteeism. The arrival rate and the proportion of servers present are treated as random variables. The basic model is a multi-server queue with customer abandonment, allowing non-exponential service-time and time-to-abandon distributions. The goal is to maximize the expected net return, given throughput benefit and server, customer-abandonment and cust...
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作者：Majumder, Pranab; Srinivasan, Ashok
作者单位：Duke University; University of Southern California
摘要：In this paper, we study multi-stage serial supply chains with price dependent deterministic demand and increasing marginal costs. We analyze the effect of contract leadership (i.e., the ability to offer wholesale price and two-part tariff contracts) on supply chain performance and use that as a basis to study coordination and cooperation. There is strong evidence of first-mover advantage in wholesale price contracting which is amplified when the chain is coordinated using two-part tariff contr...
