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作者：Vorasayan, Jurnpol; Ryan, Sarah M.
作者单位：Nanyang Technological University; Iowa State University
摘要：Many retail product returns can be refurbished and resold, typically at a reduced price. The price set for the refurbished products affects the demands for both new and refurbished products, while the refurbishment and resale activities incur costs. To maximize profit, a manufacturer in a competitive market must carefully choose the proportion of returned products to refurbish and their sale price. We model the sale, return, refurbishment, and resale processes in an open queueing network and f...
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作者：Sampson, Scott E.; Froehle, Craig M.
作者单位：Brigham Young University; University System of Ohio; University of Cincinnati
摘要：Diverse businesses, such as garbage collection, retail banking, and management consulting are often tied together under the heading of services, based on little more than a perception that then are intangible and do not manufacture anything. Such definitions inadequately identify managerial and operational implications common among, and unique to, services. We present a Unified Services Theory (UST) to clearly delineate service processes from non-service processes and to identify key commonali...
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作者：Kouvelis, Panos; Chambers, Chester; Wang, Haiyan
作者单位：Washington University (WUSTL); Southern Methodist University
摘要：We reviewed the manuscripts focused on Supply Chain Management that had been published in Production and Operations Management (POM) over roughly 15 years (1992 to 2006). The manuscripts covered dealt with topics including supply chain design, uncertainty and the bullwhip effect, contracts and supply chain coordination, capacity and sourcing decisions, applications and practice, and teaching supply chain management. In the process of this review, we highlight the significant contribution of PO...
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作者：Treleven, Mark D.; Watts, Charles A.; Penlesky, Richard J.
作者单位：University System of Ohio; John Carroll University
摘要：This paper examines the impact of inaccuracies in the estimation of processing times on the performance of dispatching rules in dual-resource-constrained and machine-limited job shops. Four distributions of estimation errors are examined in eight different simulated shop environments representing DRC and ML job shops with different labor utilization levels and dispatching rules. A unique approach to setting total-work-content-based due dates is introduced and recommended as more appropriate th...
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作者：Schroeder, RG; Linderman, K; Zhang, DL
作者单位：University of Minnesota System; University of Minnesota Twin Cities
摘要：Many contributions have been made to the field of quality since the inaugural issue of Production and Operations Management in 1992. The first issue called for more research and teaching on TQM, which resulted in two special issues dedicated to TQM. Many other articles related to quality have also been published in the first fifty issues of the journal on topics ranging from technical methods to the Baldrige Award and ISO 9000. As we review these articles, we assess their contribution and the ...
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作者：Hegde, VG; Kekre, S; Rajiv, S; Tadikamalla, PR
作者单位：California State University System; California State University East Bay; Carnegie Mellon University; National University of Singapore; Pennsylvania Commonwealth System of Higher Education (PCSHE); University of Pittsburgh
摘要：Manufacturing capability has often been viewed to be a major obstacle in achieving higher levels of customization. Companies follow various strategies ranging from equipment selection to order process management to cope with the challenges of increased customization. We examined how the customization process affects product performance and conformance in the context of a design-to-order (DTO) manufacturer of industrial components. Our competing risk hazard function model incorporates two thres...
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作者：Kleindorfer, PR; Singhal, K; Van Wassenhove, LN
作者单位：University of Pennsylvania; University System of Maryland; University of Baltimore; INSEAD Business School
摘要：Operations management researchers and practitioners face new challenges in integrating issues of sustainability with their traditional areas of interest. During the past 20 years, there has been growing pressure on businesses to pay more attention to the environmental and resource consequences of the products and services they offer and the processes they deploy. One symptom of this pressure is the movement towards triple bottom line reporting (3BL) concerning the relationship of profit, peopl...
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作者：Chakravarthy, SR; Agnihothri, SR
作者单位：Kettering University; State University of New York (SUNY) System; Binghamton University, SUNY
摘要：We consider a service system with two types of customers. In such an environment, the servers can either be specialists (or dedicated) who serve a specific customer type, or generalists (or flexible) who serve either type of customers. Cross-trained workers are more flexible and help reduce system delay, but also contribute to increased service costs and reduced service efficiency. Our objective is to provide insights into the choice of an optimal workforce mix of flexible and dedicated server...
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作者：Erkoc, M; Wu, SD
作者单位：University of Miami; Lehigh University
摘要：We study capacity reservation contracts between a high-tech manufacturer (supplier) and her OEM customer (buyer). The supplier and the buyer are partners who enter a design-win agreement to develop the product, and who share the stochastic demand information. To encourage the supplier for more aggressive capacity expansion, the buyer reserves capacity upfront by paying a deductible fee. As capacity expansion demonstrates diseconomy of scale in this context, we assume convex capacity costs. We ...
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作者：Yeung, ACL; Cheng, TCE; Lai, KH
作者单位：Hong Kong Polytechnic University
摘要：Much of the empirical research in the past two decades has suggested that quality management (QM) is context dependent. This research develops an empirical QM model in a technology-based sector-electronics manufacturing. Based on quantitative and qualitative investigations of 225 electronics firms in Hong Kong and the Pearl River Delta (PRD) region of China, a path analytic model is developed. The empirical model shows that a typical quality management system (QMS) in the electronics industry ...
