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作者：Squire, Brian; Brown, Steve; Readman, Jeff; Bessant, John
作者单位：University of Manchester; University of Exeter; University of Brighton; Imperial College London
摘要：Management literature has suggested that the advent of mass customisation marks the end for trade-offs between customisation and other competitive priorities (Pine et al. 1993; Westbrook and Williamson 1993; Tu et al. 2001). However, evidence supporting this proposition is anecdotal. This paper examines the impact of product customisation on four competitive priorities, drawing upon the results of a recent survey of 102 U.K. manufacturing firms from eight industry sectors. The study indicates ...
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作者：Ferguson, Mark; Ketzenberg, Michael E.
作者单位：University System of Georgia; Georgia Institute of Technology; Colorado State University System; Colorado State University Fort Collins
摘要：We explore the value of information (VOI) in the context of a retailer that provides a perishable product to consumers and receives replenishment from a single supplier. We assume a periodic review model with stochastic demand, lost sales, and order quantity restrictions. The product lifetime is fixed and deterministic once received by the retailer, although the age of replenished items provided by the supplier varies stochastically over time. Since the product is perishable, any unsold invent...
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作者：Gupta, Sushil; Verma, Rohit; Victorino, Liana
作者单位：State University System of Florida; Florida International University; Cornell University; Utah System of Higher Education; University of Utah
摘要：We review and evaluate empirical research in more than 150 papers published in Production and Operations Management (POM) during 1992 to 2005 to assess how far the papers' authors have met the journal's stated objective of promoting empirical research. We also assess the diversity of articles in terms of the purposes of research, data collection approaches, and data analysis techniques. We classify the empirical research articles based on their primary purpose (theory building, theory verifyin...
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作者：Ferguson, Mark E.; Toktay, L. Beril
作者单位：University System of Georgia; Georgia Institute of Technology
摘要：Manufacturers often face a choice of whether to recover the value in their end-of-life products through remanufacturing. In many cases, firms choose not to remanufacture, as they are (rightly) concerned that the remanufactured product will cannibalize sales of the higher-margin new product. However, such a strategy may backfire for manufacturers operating in industries where their end-of-life products (cell phones, tires, computers, automotive parts, etc.) are attractive to third-party remanuf...
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作者：Debo, Laurens G.; Toktay, L. Beril; Van Wassenhove, Luk N.
作者单位：Carnegie Mellon University; University System of Georgia; Georgia Institute of Technology; INSEAD Business School
摘要：M any products considered for remanufacturing are durables that exhibit a well-pronounced product life cycle-they diffuse gradually through the market. The remanufactured product, which is a cheaper substitute for the new product, is often put on the market during the life cycle of the new product and affects its sales dynamics. In this paper, we study the integrated dynamic management of a portfolio of new and remanufactured products that progressively penetrate a potential market over the pr...
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作者：Gupta, Sushil; Starr, Martin K.
作者单位：State University System of Florida; Florida International University; Rollins College; Columbia University
摘要：Elwood Spencer Buffa, a pioneer in production and operations management (P/OM), passed away in the summer of 2005, leaving his legacy behind. During his academic career Buffa made lasting contributions to teaching and research of P/OM. We review those contributions and their impact on the evolution of the P/OM discipline.
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作者：Presman, Ernst; Sethi, Suresh P.
作者单位：Russian Academy of Sciences; Central Economics & Mathematics Institute RAS; University of Texas System; University of Texas Dallas
摘要：We develop a new, unified approach to treating continuous-time stochastic inventory problems with both the average and discounted cost criteria. The approach involves the development of an adjusted discounted cycle cost formula, which has an appealing intuitive interpretation. We show for the first time that an (s, S) policy is optimal in the case of demand having a compound Poisson component as well as a constant rate component. Our demand structure simultaneously generalizes the classical EO...
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作者：Yeung, Andy C. L.; Cheng, T. C. Edwin; Lai, Kee-hung
作者单位：Hong Kong Polytechnic University
摘要：Although Total Quality Management (TQM) is widely touted as a management paradigm that will enable firms to gain a competitive advantage, many practitioners report that TQM programs fail to live up to their expectations. There is an on-going debate over the effectiveness of TQM in the literature. This study investigates a number of controversial benefits of TQM. We seek to determine if TQM is generally beneficial to the firms that adopt it, and if these firms gain operational efficiency over t...
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作者：Chambers, Chester; Kouvelis, Panagiotis
作者单位：Southern Methodist University; Washington University (WUSTL)
摘要：We perform an analysis of various queueing systems with an emphasis on estimating a single performance metric. This metric is defined to be the percentage of customers whose actual waiting time was less than their individual waiting time threshold. We label this metric the Percentage of Satisfied Customers (PSC.) This threshold is a reflection of the customers' expectation of a reasonable waiting time in the system given its current state. Cases in which no system state information is availabl...
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作者：Anderson, Edward G., Jr.; Morrice, Douglas J.; Lundeen, Gary
作者单位：University of Texas System; University of Texas Austin
摘要：Motivated by an oilfield services industry case study, we investigate the dynamic behavior of customized service supply chains by developing a two-stage serial staffing model. Each stage holds no finished goods inventory, but rather only backlogs that can be managed by adjusting staffing levels. We develop optimal control policies to balance backlog costs against hiring and firing personnel costs-assuming shared backlog information-under both centralized and decentralized control. We examine w...
