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作者：Trovinger, SC; Bohn, RE
作者单位：University of California System; University of California San Diego
摘要：As much as 50% of effective capacity can be lost to setups in printed circuit board assembly. Shigeo Shingo showed that radical reductions in setup times are possible in metal fabrication using an approach he called Single Minute Exchange of Dies (SMED). We applied SMED to setups of high speed circuit board assembly tools. Its key concepts were valid in this very different industry, but while SMED typically emphasizes process simplification, we had to add modern information technology tools in...
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作者：Herroelen, W
作者单位：KU Leuven
摘要：The project scheduling problem involves the scheduling of project activities subject to precedence and/or resource constraints. Of obvious practical importance, it has been the subject of intensive research since the late fifties. A wide variety of commercialized project management software packages have been put to practical use. Despite all these efforts, numerous reports reveal that many projects escalate in time and budget and that many project scheduling procedures have not yet found thei...
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作者：Warburton, RDH
作者单位：University of Massachusetts System; University Massachusetts Dartmouth
摘要：The Bullwhip Effect is problematic: order variability increases as orders propagate along the supply chain. The fundamental differential delay equations for a retailer's inventory reacting to a surge in demand are solved exactly. Much of the rich and complex inventory behavior is determined by the replenishment delay. The analytical solutions agree with numerical integrations and previous control theory results. Managerially useful ordering strategies are proposed. Exact expressions are derive...
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作者：Craighead, CW; Karwan, KR; Miller, JL
作者单位：Auburn University System; Auburn University; University of South Carolina System; University of South Carolina Columbia; Clemson University
摘要：Service failures do not need to result in permanent negative consequences as long as effective recovery activities are undertaken. Unfortunately, existing research has been limited in providing information to support prescriptive approaches for applying specific service recovery techniques. By using data from a large sample (n = 861) of service failure incidents and employing the use of hierarchical and non-hierarchical cluster analysis, this exploratory study creates and analyzes empirical ty...
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作者：Chakravarty, AK; Balakrishnan, N
作者单位：Tulane University; Clemson University
摘要：Manufacturing firms would like to maximize customer satisfaction by providing them with what they need when they need it. This, however, would mean continual variations in production quantities, and component orders from suppliers. A flexible manufacturing system can help alleviate costs related to modification of production quantities. The capacity of such a system, however, has to be limited because of high investment cost. Further, unless there is a long-term relationship, suppliers may lev...
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作者：Field, JM; Heim, GR; Sinha, KK
作者单位：Boston College; University of Minnesota System; University of Minnesota Twin Cities
摘要：In this paper, we develop a process model for assessing and managing e-service quality based on the underlying components of the e-service system and, in turn, address the growing need to look in more detail at the system component level for sources of poor quality. The proposed process model is comprised of a set of entities representing the e-service system, a network defining the linking between all pairs of entities via transactions and product flows, and a set of outcomes of the processes...
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作者：Tsikriktsis, N; Lanzolla, G; Frohlich, M
作者单位：University of London; London Business School; Boston University
摘要：This paper investigates empirically antecedents of the adoption of web-based processes (e-processes) by service providers. We examine whether rational efficiency (expressed by expected performance benefits and access to new markets), the bandwagon effect (expressed by external pressure), and barriers (both internal and customer related) influence Internet use for transactions (e-transactions) and/or to extend the relationships between service providers and their customers (e-CRM). The findings...
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作者：Napoleon, K; Gaimon, C
作者单位：University System of Georgia; University of Georgia; University System of Georgia; Georgia Institute of Technology
摘要：Information technology has profoundly impacted the operations of firms in the service industry and service environments within manufacturing. Two models are introduced that establish a conceptual framework linking firm profit to attributes of the IT-worker system. The framework considers the impact of IT capabilities (such as functionality and ease-of-use) and worker skill as drivers of output volume and quality. The framework contrasts attributes of the IT-worker systems when services are mas...
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作者：Lapré, MA; Scudder, GD
作者单位：Vanderbilt University
摘要：Several articles have been written during the past few years examining performance improvement paths and various forms of efficiency frontiers in operations strategy. These articles focus primarily on defining and describing these frontiers and raise questions concerning how to improve operations. In this paper, we provide one of the first empirical studies aimed at validating these earlier studies. Using a database on the 10 largest U.S. airlines for a period of 11 years, we test and validate...
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作者：Chatfield, DC; Kim, JG; Harrison, TP; Hayya, JC
作者单位：Virginia Polytechnic Institute & State University; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park
摘要：We use a simulation model called 'SISCO' to examine the effects in supply chains of stochastic lead times and of information sharing and quality of that information in a periodic order-up-to level inventory system. We test the accuracy of the simulation by verifying the results in Chen et al. (2000a) and Dejonckheere et al. (2004). We find that lead-time variability exacerbates variance amplification in a supply chain, and that information sharing and information quality are highly significant...
