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作者：Bendoly, Elliot; Rosenzweig, Eve D.; Stratman, Jeff K.
作者单位：Emory University; Utah System of Higher Education; University of Utah
摘要：The widespread adoption of supply chain management principles suggests that managers recognize the importance of evaluating operational decisions holistically. However, it is often difficult to link specific operational practices to strategic level outcomes and in turn to corporate financial results. This presents problems for both managers and academic researchers attempting to justify the often high cost of operational improvement initiatives in terms of objective accounting metrics. This st...
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作者：Thomas, Douglas J.; Warsing, Donald P.
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park; North Carolina State University
摘要：We study the benefit obtained by exploiting modular product design in fulfilling exogenous demand for both a complete assembly and its components in a service parts inventory system. Our goal is to reduce overall service system costs by allowing assembly and/or disassembly (A/D) to occur at some unit cost per A/D action. In an extensive set of computational experiments, we compare a naive stocking and operating policy that treats all items independently and ignores the modular product structur...
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作者：Browning, Tyson R.; Ramasesh, Ranga V.
作者单位：Texas Christian University
摘要：Given the crucial role of process modeling in product development (PD) project management research and practice, and the variety of models proposed in the literature, a survey of the PD process modeling literature is timely and valuable. In this work, we focus on the activity network-based process models that support PD project management and present a comprehensive survey of the literature published in the last decade. To organize our survey, we use a framework based on the purposes of PD pro...
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作者：Froehle, Craig M.; Roth, Aleda V.
作者单位：University System of Ohio; University of Cincinnati; Clemson University
摘要：Motivated by the increasing attention given to the operational importance of developing new services, this paper offers a theoretical framework that integrates both process- and resource-oriented perspectives of new service development (NSD) by defining and organizing 45 practice constructs for NSD-related practices and activities that occur in contemporary service firms. We employ a rigorous procedure whereby both quantitative and qualitative data were gathered through multiple rounds of inte...
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作者：Delen, Dursun; Hardgrave, Bill C.; Sharda, Ramesh
作者单位：Oklahoma State University System; Oklahoma State University - Tulsa; University of Arkansas System; University of Arkansas Fayetteville; Oklahoma State University System; Oklahoma State University - Stillwater
摘要：Mostly fueled by mandates, adoption, and implementation of the RFID, technology in the retail industry is growing rapidly. At these early stages of adoption, one puzzling issue for retailers and suppliers is the compelling business case for RFID. In order to explore the potential business case for RFID, we conducted a case study using actual RFID data collected by a major retailer for the cases shipped by one of its major suppliers. We show the physical layout of the RFID readers on a partial ...
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作者：Sisselman, Michael E.; Whitt, Ward
作者单位：Columbia University
摘要：Telephone call centers and their generalizations-customer contact centers-usually handle several types of customer service requests (calls). Since customer service representatives (agents) have different call-handling abilities and are typically cross-trained in multiple skills, contact centers exploit skill-based routing (SBR) to assign calls to appropriate agents, aiming to respond properly as well as promptly. Established agent-staffing and SBR algorithms ensure that agents have the require...
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作者：Gaukler, Gary M.; Seifert, Ralf W.; Hausman, Warren H.
作者单位：Texas A&M University System; Texas A&M University College Station; International Institute for Management Development (IMD); Stanford University
摘要：Analyzing the proliferation of item-level RFID, recent studies have identified the cost sharing of the technology as a gating issue. Various qualitative studies have predicted that conflict will arise, in particular in decentralized supply chains, from the fact that the benefits and the costs resulting from item-level RFID are not symmetrically distributed among supply chain partners. To contribute to a better understanding of this situation, we consider a supply chain with one manufacturer an...
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作者：Cohen, Morris A.; Kunreuther, Howard
作者单位：University of Pennsylvania
摘要：This paper reviews Paul Kleindorfer's contributions to Operations Management (OM), with a special focus on his research on risk management. An annotated bibliography of selected other contributions reviews the breadth of topics that have occupied Kleindorfer's research attention over his now 45(+) years of research. These include optimal control theory, scheduling theory, decision sciences, investment planning and peak load pricing, plus a number of important applications in network industries...
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作者：Liu, Dengpan; Dawande, Milind; Mookerjee, Vijay
作者单位：University of Alabama System; University of Alabama Huntsville; University of Texas System; University of Texas Dallas; University of Texas System; University of Texas Dallas
摘要：We study the problem of optimally sequencing the creation of elements in a software project to optimize a time-weighted value objective. As elements are created, certain parts of the system (referred to as groups) become functional and provide value, even though the entire system has not been completed. The main tradeoff in the sequencing problem arises from elements that belong to multiple groups. On the one hand, creating groups with common elements early in the project reduces the effort re...
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作者：Lee, Hau; Ozer, Ozalp
作者单位：Stanford University
摘要：RFID (Radio-Frequency Identification) technology has shown itself to be a promising technology to track movements of goods in a supply chain. As such, it can give unprecedented visibility to the supply chain. Such visibility can save labor cost, improve supply chain coordination, reduce inventory, and increase product availability. Industry reports and white papers are now filled with estimates and proclamations of the benefits and quantified values of RFID. Early adopters are now rallying mor...
