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作者：Yano, Candace A.; Newman, Alexandra M.
作者单位：University of California System; University of California Berkeley; University of California System; University of California Berkeley; Colorado School of Mines
摘要：We address the problem of an express package delivery company in structuring a long-term customer contract whose terms may include prices that differ by day-of-week and by speed-of-service. The company traditionally offered speed-of-service pricing to its customers, but without day-of-week differentiation, resulting in customer demands with considerable day-of-week seasonality. The package delivery company hoped that using day-of-week and speed-of-service price differentiation for contract cus...
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作者：Li, Zhaolin
作者单位：City University of Hong Kong
摘要：This paper studies a single-period assortment optimization problem with unequal cost parameters. The consumer choice process is characterized by a Multinomial Logit (MNL) model. When the store traffic is a continuous random variable, we explicitly derive the structure of the optimal assortment. Our approach is to use a comprehensive measure-profit rate to evaluate the profitability of each variant and then determine which product should be offered. We demonstrate that the optimal assortment co...
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作者：Rothkopf, Michael H.; Whinston, Andrew B.
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park; University of Texas System; University of Texas Austin
摘要：Electronic auctions have revolutionized procurement in the last decade. In many situations, they have replaced negotiations for supplier selection and price setting. while they have often greatly reduced transaction costs and increased competition, they have also encountered problems and resistance from suppliers resenting their intrusion on cooperative supplier/buyer relationships. In response to these issues, procurement auctions have evolved in radical new directions. Buyers use business ru...
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作者：Elmaghraby, Wedad
作者单位：University System of Maryland; University of Maryland College Park
摘要：The paper presents a survey of current industry practices in designing and running auctions as part of e-sourcing events. We report our findings from numerous interviews with auction makers in leading e-sourcing application vendors. The differences between auction theory and auction practice pose a number of interesting and important research questions for the Operations Management community; we conclude with a discussion of lessons learned and open research questions.
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作者：Green, Linda V.; Kolesar, Peter J.; Whitt, Ward
作者单位：Columbia University
摘要：We review queueing-theory methods for setting staffing requirements in service systems where customer demand varies in a predictable pattern over the day. Analyzing these systems is not straightforward, because standard queueing theory focuses on the long-run steady-state behavior of stationary models. We show how to adapt stationary queueing models for use in nonstationary environments so that time-dependent performance is captured and staffing requirements can be set. Relatively little modif...
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作者：Smith, Jeffery S.; Karwan, Kirk R.; Markland, Robert E.
作者单位：State University System of Florida; Florida State University; University of South Carolina System; University of South Carolina Columbia
摘要：We present an empirical assessment of the productivity of individuals and institutions in terms of service operations management (SOM) research. We reviewed five mainstream operations management journals over a 17-year time period to generate a sample of 463 articles related to service operations. The results indicate that SOM research has been growing and key contributions are being made by an array of researchers and institutions.
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作者：Subramanian, Ravi; Gupta, Sudheer; Talbot, Brian
作者单位：University System of Georgia; Georgia Institute of Technology; Simon Fraser University; University of Michigan System; University of Michigan
摘要：We characterize the trade-offs among firms' compliance strategies in a market-based program where a regulator interested in controlling emissions from a given set of sources auctions off a fixed number of emissions permits. We model a three-stage game in which firms invest in emissions abatement, participate in a share auction for permits, and produce output. We develop a methodology for a profit-maximizing firm to derive its marginal value function for permits and translate this value functio...
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作者：Ngai, E. W. T.; Cheng, T. C. E.; Lai, Kee-hung; Chai, P. Y. F.; Choi, Y. S.; Sin, R. K. Y.
作者单位：Hong Kong Polytechnic University; Hong Kong Polytechnic University
摘要：This paper presents a case study of the research and development of an RFID-based traceability system in an aircraft engineering company in Hong Kong. We report the system design and implementation, and discuss our experiences and lessons learned. The aim of the RFID system is to effectively support the tracking and tracing of aeroplane repairable items in the company. The study reveals eight critical success factors for the successful implementation of RFID systems, namely, create strong inte...
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作者：Apte, Aruna; Apte, Uday M.; Venugopal, Nandagopal
作者单位：United States Department of Defense; United States Navy; Naval Postgraduate School; United States Department of Defense; United States Navy; Naval Postgraduate School; Verizon Communications
摘要：Although customer convenience should be rightfully considered a central element in field services, the customer experience suggests that service enterprises rarely take the customer's preferred time into account in making operational and scheduling decisions. In this paper we present the results of our exploratory research into two interrelated topics: the explicit inclusion of customer time in nonemergency field service delivery decisions and the analysis of trade-off between the customer's c...
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作者：Whitaker, Jonathan; Mithas, Sunil; Krishnan, M. S.
作者单位：University of Richmond; University System of Maryland; University of Maryland College Park; University of Michigan System; University of Michigan
摘要：Radio Frequency Identification (RFID) technology promises to transform supply chain management. Building on previous research in information systems and supply chain management, this paper proposes a theoretical framework for RFID adoption and benefits, and tests the framework using data on u.s. firms. Our analysis suggests that there is a positive association between information technology (IT) application deployment and RFID adoption. We find that RFID implementation spending and partner man...
