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作者：Sayre, Gordon M.; Grandey, Alicia A.; Chi, Nai-Wen
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park; National Sun Yat Sen University
摘要：Emotional labor, or regulating emotions as part of one's work role, is needed for performance yet may come with far-reaching costs to employee health and performance. Based on ego depletion theorizing, we propose that on days employees perform more surface acting (i.e., faking positive and hiding negative emotional expressions), they will consume more alcohol later-due to reduced self-control (i.e., depletion). In 2 studies, public-facing employees completed multiple assessments per day for 2 ...
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作者：Dasborough, Marie T.; Hannah, Sean T.; Zhu, Weichun
作者单位：University of Miami; Wake Forest University; Guangzhou University; Pennsylvania State System of Higher Education (PASSHE); Bloomsburg University of Pennsylvania
摘要：By considering moral emotions in light of a team context, we offer a new way of thinking about the socially embedded nature of moral emotions and how they influence various types of ethical behaviors in teams. To achieve this goal, we review the key literature on moral emotions within teams. We integrate this literature with Bandura's (1991, 2002, 2008) theory of moral thought and action, coupled with the social functional account of emotions (Keltner & Haidt, 1999) to examine how team norms a...
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作者：Yang, Liu-Qin; Zheng, Xiaoming; Liu, Xin; Lu, Chang-qin; Schaubroeck, John M.
作者单位：Portland State University; Tsinghua University; Renmin University of China; Peking University; Peking University; Michigan State University; Michigan State University
摘要：Drawing from the group engagement model of justice, we examine how and when higher abusive supervision relates to fewer safety behaviors and worse safety performance. In Study 1, a 2-wave survey study of 468 manufacturing technicians, we found that belongingness need satisfaction mediated the negative relationship between abusive supervision and safety behavior. In Study 2, a multiwave survey study of 589 airline pilots, we found that safety behavior mediated the adverse relationship between a...
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作者：Gardner, Danielle M.; Ryan, Ann Marie
作者单位：Michigan State University
摘要：As organizations continue to pursue achieving diversity and inclusion goals, how to propose and present efforts so as to maximize support and minimize resistance remains a challenge. The present set of studies, grounded in theory on the Attributional Analysis of Persuasion, examined how the demographics of diversity promoters relate to supportive attitudes and behaviors of others through perceptions of promoter self-interest. Via an experimental paradigm (Study 1), we found that White promoter...
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作者：Wanberg, Connie R.; van Hooft, Edwin A. J.; Dossinger, Karyn; van Vianen, Annelies E. M.; Klehe, Ute-Christine
作者单位：University of Minnesota System; University of Minnesota Twin Cities; University of Amsterdam; Suffolk University; Justus Liebig University Giessen
摘要：While social science has substantially documented the individual experience of unemployment, less is known about the role of contextual variables. One contextual factor that is important for unemployed job seekers is the unemployment insurance (UI) that they receive. This study examines the relationships between job seeker perceptions of UI generosity and mental health during unemployment, reemployment speed, and reemployment quality. Drawing upon psychological construal theory, we conceptuali...
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作者：Thompson, Merideth J.; Carlson, Dawn S.; Kacmar, K. Michele; Vogel, Ryan M.
作者单位：Utah System of Higher Education; Utah State University; Baylor University; Texas State University System; Texas State University San Marcos; Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University
摘要：Building on the work-home resources model and crossover theory, we investigated how workplace ostracism both spills over and crosses over to emotional exhaustion for both the ostracism target and his or her spouse. We examine whether this occurs through the linking mechanisms of personal resources, specifically the target's positive mood and psychological distress. We draw on the work-home resources model and crossover theory to explain how being ostracized at work is damaging to the target of...
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作者：Homan, Astrid C.; Guendemir, Seval; Buengeler, Claudia; van Kleef, Gerben A.
作者单位：University of Amsterdam; University of Kiel; University of Amsterdam
摘要：The importance of leaders as diversity managers is widely acknowledged. However, a dynamic and comprehensive theory on the interplay between team diversity and team leadership is missing. We provide a review of the extant (scattered) research on the interplay between team diversity and team leadership, which reveals critical shortcomings in the current scholarly understanding. This calls for an integrative theoretical account of functional diversity leadership in teams. Here we outline such an...
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作者：Allen, Tammy D.; French, Kimberly A.; Dumani, Soner; Shockley, Kristen M.
作者单位：State University System of Florida; University of South Florida; University System of Georgia; Georgia Institute of Technology; American Institutes for Research; University System of Georgia; University of Georgia
摘要：Through the lens of boundary theory, we systematically examined cultural context as a moderator of relationships between work-family conflict and its key theoretical predictors (work/family hours and work/family demands) and outcomes (job satisfaction, family satisfaction, and life satisfaction). We used 2 different approaches to examine cultural variation in the strength of work-family conflict relationships: (a) individual cultural values (collectivism, power distance, uncertainty avoidance)...
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作者：Rubenstein, Alex L.; Kammeyer-Mueller, John D.; Thundiyil, Tomas G.
作者单位：State University System of Florida; University of Central Florida; University of Minnesota System; University of Minnesota Twin Cities; Central Michigan University
摘要：The preponderance of organizational socialization research has focused on the perceptions and interests of newcomers. Yet, insiders-particularly immediate supervisors-are central to newcomers' adjustment, primarily in providing newcomers help. To facilitate such behavior, however, it is necessary to understand supervisors' helping motivations. Beginning from a new theoretically grounded taxonomy. we examined how supervisor reports of their own self-oriented, other-oriented, and normative motiv...
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作者：Shepherd, William J.; Ployhart, Robert E.; Kautz, Jason
作者单位：University System of Ohio; Ohio State University; University of South Carolina System; University of South Carolina Columbia
摘要：Although the service-profit chain posits that employees and customers are interrelated at the unit level (Heskett, Sasser, & Schlesinger, 1997), most theory and practice give primary emphasis to the employee. In this study, we sought to draw attention to the relatively neglected influence that customers may collectively have on employees. Specifically, we examined how collective customer perceptions of service quality relate to collective employee job satisfaction, service climate, and collect...
