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作者：Conlon, DE; Van Dyne, L; Milner, M; Ng, KY
作者单位：Michigan State University; Nanyang Technological University
摘要：Expanding a conceptual framework, we differentiated services on the basis of their levels of captivity (the difficulty of a customer's leaving) and intensity (the number of services performed), arguing that context is especially critical to service delivery when these levels are high. Data from cruise ships generally supported our hypotheses. We report effects of physical and social context on evaluations made by passengers, industry experts, and government regulators. Implications for manager...
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作者：Tan, HH; Foo, MD; Kwek, MH
作者单位：National University of Singapore
摘要：We extended past research on the display of positive emotions within customer service settings by focusing on customer traits. Adopting an emotional contagion perspective, we found that customer traits relate to the display of positive emotions by the service provider. This display of positive emotions was also found to relate to customer satisfaction. Implications for emotion management and service personnel training are discussed.
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作者：Elsbach, KD; Kramer, RM
作者单位：University of California System; University of California Davis; Stanford University
摘要：This study addresses an important but neglected topic by investigating the social judgment processes that experts (studio executives and producers in Hollywood) use to assess the creative potential of unknown others (relatively unknown screenwriters) during pitch meetings in which screenwriters attempt to sell their ideas. The findings suggest a dual-process social judgment model. In one process, person categorization, the experts used behavioral and physical cues to match pitchers with seven ...
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作者：Eden, D
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作者：Williamson, IO; Cable, DM
作者单位：University System of Maryland; University of Maryland College Park; University of North Carolina; University of North Carolina Chapel Hill
摘要：This study introduces the principles of social contagion and institutional theory to human resource management by examining the top management team (TMT) hiring patterns of Fortune 500 firms. Results provide some initial but promising evidence that social environmental factors should be incorporated into human resource management theory. Specifically, results indicate that firms hired TMT members from sources with which they shared interfirm network ties and that TMT hiring patterns were shape...
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作者：Pollock, TG; Rindova, VP
作者单位：University System of Maryland; University of Maryland College Park
摘要：In this study, we argue that media-provided information affects investors' impressions of newly public firms. In 225 initial public offerings (IPOs), the volume of media provided information had a negative, diminishing relationship with underpricing and a positive, diminishing relationship with stock turnover on the first day of trading. The relationship between the tenor of media-provided information and underpricing increases at a nonlinear rate, and decreases similarly for turnover. Finding...
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作者：Arthur, MM
作者单位：University of New Mexico
摘要：This study of 130 announcements in the Wall Street journal illustrated a significant, positive relationship between work-family human resource initiatives and share price. Institutional theory provided the theoretical underpinning for such a relationship. Share price reactions occurring both before and after legitimation of a program were examined. As hypothesized, the work-family initiative and shareholder return relationship was higher in high-tech industries and, to a lesser extent, in indu...
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作者：Dalton, DR; Daily, CM; Certo, ST; Roengpitya, R
作者单位：Indiana University System; Indiana University Bloomington; IU Kelley School of Business; Texas A&M University System; Texas A&M University College Station; Mays Business School
摘要：Agency theory dominates research on equity holdings-firm performance relationships; however, extant studies provide no consensus about the direction and magnitude of such relationships. Consistent linkages have not been demonstrated for firm performance and CEO, officer, director, institutional, or blockholder equity. We conducted a series of meta-analyses of relevant empirical ownership-performance studies. The meta-analyses provide few examples of systematic relationships, lending little sup...
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作者：Dietz, J; Robinson, SL; Folger, R; Baron, RA; Schulz, X
作者单位：Western University (University of Western Ontario); University Western Ontario Hospital; University of British Columbia; State University System of Florida; University of Central Florida; Rensselaer Polytechnic Institute; University of British Columbia
摘要：This study contrasts community violence and an organization's procedural justice climate (or lack thereof) as explanations for employee-instigated workplace aggression in the geographically dispersed plants of a nationwide organization. The findings showed that violent crime rates in the community where a plant resided predicted workplace aggression in that plant, whereas the plant's procedural justice climate did not.
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作者：Chang, A; Bordia, P; Duck, J
作者单位：Queensland University of Technology (QUT); University of Queensland
摘要：This study proposes gaining a new understanding of group development by considering the integrative and the punctuated equilibrium models of group development as complementary rather than competing. We hypothesized that we would observe both punctuated equilibrium and linear progression in content-analyzed data from 25 simulated project teams, albeit on different dimensions. We predicted changes in time awareness and in task and pacing activity in line with the punctuated equilibrium model and...
