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作者：Liao, H; Chuang, A
作者单位：Rutgers University System; Rutgers University New Brunswick; National Taiwan University of Science & Technology
摘要：Previous work on service performance has focused on either organization- or individual-level analysis. This multilevel study of 257 employees, 44 managers, and 1,993 customers from 25 restaurants demonstrated that both individual- and store-level factors were significantly associated with employee service performance: conscientiousness and extraversion explained within-store variance, and service climate and employee involvement explained between-store variance. Further, employee service perfo...
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作者：Bae, JH; Gargiulo, M
作者单位：Tilburg University; INSEAD Business School
摘要：This paper explores the effects of partner substitutability and alliance network structure on organizational profitability. Although firms are expected to benefit from the exclusive resources brought in by resource-rich, nonsubstitutable alliance partners, the costs of allying with such partners could offset those benefits. Analyzing alliances in the U.S. telecommunications industry, we show that a firm facing nonsubstitutable partners was better off when its alliances were embedded in third-p...
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作者：Cross, R; Cummings, JN
作者单位：University of Virginia; Massachusetts Institute of Technology (MIT)
摘要：We argue that individual performance in knowledge-intensive work is associated with properties of both networks and ties. Relationships crossing organizational boundaries, physical barriers, or hierarchical levels can, like networks, provide unique information and diverse perspectives to individuals completing tasks at work. Egocentric and bounded network data from 101 engineers in a petrochemical company and 125 consultants in a strategy-consulting firm support our contention that both networ...
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作者：Amis, J; Slack, T; Hinings, CR
作者单位：University of Memphis; University of Alberta; University of Alberta
摘要：The purpose of this research was to explore how the pace, sequence, and linearity of change can affect the outcome of radical transformations. Real-time data collected over 12 years showed that, contrary to popular belief, wide-scale rapid change was not a determining factor. However, early change to specific high-impact elements was found to be necessary for completing radical transitions. Further, analysis conducted at the suborganization level provided insight into the ways in which change ...
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作者：Balogun, J; Johnson, G
作者单位：City St Georges, University of London; University of Strathclyde
摘要：This longitudinal, qualitative study examined sensemaking during an imposed shift from hierarchical to decentralized organization. We identified a replacement pattern of schema development in which middle managers moved from shared through clustered sensemaking, to shared but differentiated sensemaking. Our findings provide evidence that different change processes lead to different patterns of schema development. Further, they highlight the socially negotiated nature of schema change and the s...
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作者：Anand, N; Watson, MR
作者单位：University of London; London Business School; New York University
摘要：We show how award ceremony rituals influence organizational field evolution through four critical processes: distributing prestige in situated performances; enacting a highly charged ceremonial form designed to attract the collective attention of a field; serving as a medium for surfacing and resolving conflicts about the legitimacy of field participants; and tightening horizontal linkages within the field. Using the Grammy Awards as a case study, we present a mixed-method, longitudinal analys...
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作者：Oh, HS; Chung, MH; Labianca, G
作者单位：Yonsei University; Hansung University; Emory University
摘要：This study introduces the concept of group social capital, which is the configuration of group members' social relationships within a group and in the social structure of a broader organization, and tests the proposition that group effectiveness is maximized via optimal configurations of different conduits for such capital. These conduits include intragroup closure relationships and bridging relationships that span vertical and horizontal intergroup boundaries. Results from our 60-team field s...
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作者：Soh, PH; Mahmood, IP; Mitchell, W
作者单位：National University of Singapore; Duke University
摘要：This research shows that alliance networks shape how firms respond to uncertainty-reducing information generated outside a network. Product awards signal the potential commercial success of the award-winning firms, which reduces the uncertainty of new R&D investment. Networks magnify or diminish a firm's R&D response to the market signals, depending on the firm's network location, partners' success, technical proximity to partners, and relative capabilities. The study examined 198 U.S. compute...
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作者：Doucet, L
作者单位：University of Illinois System; University of Illinois Urbana-Champaign
摘要：Previous research on interpersonal interactions has found inconsistent effects of hostile interpersonal behaviors on organizational outcomes. This study found that technical performance by service providers and customer utility for service moderated the relations between hostile behaviors of service providers and service quality. Hostile behavior is most detrimental to service quality when customers have a high utility for service interactions and experience poor technical performance. These r...
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作者：Brass, DJ; Galaskiewicz, J; Greve, HR; Tsai, WP
作者单位：University of Kentucky; University of Arizona; BI Norwegian Business School; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park
摘要：The central argument of network research is that actors are embedded in networks of interconnected social. relationships that offer opportunities for and constraints on behavior. We review research on the antecedents and consequences of networks at the interpersonal, interunit, and interorganizational levels of analysis, evaluate recent theoretical and empirical trends, and give directions for future research, highlighting the importance of investigating cross-level network phenomena.
