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作者：Trehan, Vishal; Porumbescu, Gregory; Piotrowski, Suzanne
作者单位：Rutgers University System; Rutgers University Newark
摘要：Public organizations increasingly use digitally enabled platforms such as 311 (a nonemergency service in the United States) to facilitate coproduction and improve service delivery. While prior research has examined coproducers' motivations, we know little about motivations for digital coproduction. This study examines whether residents who engage in digital coproduction are motivated by self-interest or community orientation, and whether motivations vary by neighborhood-level income. Using sup...
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作者：Kuo, Ming-feng; Huang, Hsini
作者单位：National Taiwan University; National Taiwan University; Leiden University; Leiden University - Excl LUMC
摘要：Democratic Weberian bureaucracy is facing great challenges upholding public values as we see turbulent party politics disrupt merit-based systems, causing bureaucrats' goal displacement and conflicting compliance under multiple accountability mechanisms. Using vignette experiment design, 555 Taiwanese public employees were surveyed to explore how legal, administrative, and social accountabilities influence the perception of black, gray, and white corruption. While respondents accurately identi...
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作者：Bukodi, Erzsebet; Goldthorpe, John H.; Steinberg, Inga
作者单位：University of Oxford; University of Oxford; University of Nottingham
摘要：We provide a fuller account than previously available of the extent of change in the social backgrounds of the British civil service elite from 1945 onwards. We consider our findings in relation to questions of meritocracy in recruitment to the elite and of the representativeness of the elite of the population at large. We also address the question of whether a generalist orientation persists within the service. We show that there have been changes over time in the social class origins, school...
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作者：Zheng, Guimin; Lee, Heewon; Li, Wenhui; Liu, Yixin; Tang, Tian
作者单位：Iowa State University; University System of Georgia; University of Georgia; Hunan Agricultural University; City University of New York (CUNY) System; Baruch College (CUNY); State University System of Florida; Florida State University
摘要：As the public sector increasingly adopts AI-powered automated decision systems (ADS), understanding how citizens experience and value ADS use in public decision-making is both normatively and practically important. Therefore, we examine and compare the effects of seven attributes of public values on citizens' support for ADS adoption in two real-world policy areas: healthcare and criminal justice. The results of an online conjoint experiment with approximately 1500 American adults reveal that ...
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作者：Ingelbeen, Janne; Haesevoets, Tessa; Wauters, Bram
作者单位：Ghent University
摘要：Despite the growing interest in expert involvement in policymaking, we lack a comprehensive and detailed understanding of how experts engage across both direct and indirect arenas, and which experts are most likely to be consulted. This study offers one of the first comparative analyses of academic expert involvement across multiple arenas, offering a unique view on how scientific expertise functions in policymaking. Focusing on three key arenas in Belgium-parliament, government, and the media...
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作者：Haggblom, Erasmus; Kleizen, Bjorn; Van Dooren, Wouter
作者单位：University of Antwerp
摘要：This study uses a budget game experiment to study the effects of active engagement with performance information on citizens' trust in public services and voice behavior regarding those services. Participants reviewed performance information on two fictional schools, one low-performing and one high-performing, after which some participants played the budget game. Participants who participated in the game expressed lower trust in and higher subjective voice regarding both the low-performing and ...
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作者：Faas, Liesbeth; Houtgraaf, Glenn; Kruyen, Peter; van Thiel, Sandra
作者单位：Erasmus University Rotterdam; Erasmus University Rotterdam - Excl Erasmus MC; Erasmus University Rotterdam - Excl Erasmus MC; Erasmus University Rotterdam; Erasmus University Rotterdam - Excl Erasmus MC; Erasmus University Rotterdam
摘要：Creative discretion-defined as street-level bureaucrats' use of their discretion to generate novel and useful ideas for customizing services to meet the needs of service users, superiors, and themselves-is vital as governments shift from traditional public management to a more user-centered approach, emphasizing responsiveness over technocracy. Central to this shift is creative discretion, which fosters innovative solutions tailored to citizens' needs. However, literature suggests the public s...
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作者：Choi, Hemin; Cucciniello, Maria
作者单位：Incheon National University; Bocconi University; Bocconi University
摘要：The aim of this study is to highlight the critical role of human-centered design approach as a foundational element in the agile digital transformation of public service design. Grounded in service-design principles and public-service logic, it analyses how agencies adopt agile practices and involve stakeholders in co-design of disrupted municipal public mobility services during Covid 19. Combining a citizen survey, co-design workshops with officials and user representatives in an Italian city...
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作者：Daigneault, Pierre-Marc; Journeault, Marc; Lauzon-Rheaume, Laurent; Birch, Lisa M.
作者单位：Laval University; Laval University; Laval University
摘要：This study examines how governments measure administrative burdens in citizen-state interactions. Although scholarly interest in the burden framework has grown, little is known about how states themselves track and reduce these costs. A scoping review of 38 academic and gray sources, complemented by interviews with 11 experts, identifies six measurement approaches currently in use. An analysis of their indicators and data shows that all six capture burdens only partially: none encompasses all ...
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作者：Hillo, Jaakko; Vento, Isak; Erkkila, Tero
作者单位：University of Helsinki; Abo Akademi University
摘要：This article investigates legitimacy perceptions of automated decision-making (ADM) among public administrators and citizens. Views of public administrators, who exercise discretion over policy implementation, reflect readiness to integrate AI into decision-making. Governing by AI ought also to be responsive to the view of citizens, whose support democratic governing ultimately rests on. As AI use in governing grows, understanding the elite-mass opinion congruence is crucial, and incongruence ...
