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作者：Liu, Huaxing; Huo, Cheng; Ma, Ben; Huang, Qing; Zhang, Ziyuan
作者单位：Shandong University; Shandong University
摘要：Why does bureaucracy often sting the public, evoking negative sentiment even when its rules are well-designed? This study addresses this paradox through a laboratory experiment in the Chinese context (N = 280), replicating and extending a seminal study by Hattke et al. (2020) on emotional responses to red tape. Employing physiological measures, including facial expression analysis and electrodermal activity, we examined the effects of red tape, rule functionality, and, as a key theoretical ext...
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作者：Halling, Aske; Cecchini, Mathilde; Gronhoj, Benedicte
作者单位：Aarhus University; University of Southern Denmark
摘要：Research shows that frontline workers often discriminate based on race or ethnicity. However, citizens can also display discriminatory behavior-for instance, by requesting service only from workers of the same ethnic or religious background. This discrimination exercised by citizens toward frontline employees remains underexplored. Building on research on citizen-state interactions, discrimination, and political ideology, this study examines when the public considers such requests acceptable. ...
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作者：Gheduzzi, Eleonora; Cui, Tie; Picco, Maria; Segato, Federica; Osborne, Stephen
作者单位：Polytechnic University of Milan; University of Edinburgh
摘要：Many studies have sought to identify the contingency factors of success in various network governance mechanisms. Despite the relevance of their results, the contingency factors that determine the establishment of specific governance forms remain unclear. Through a qualitative comparative analysis of 13 networks of health and social care integration in Milan (Italy), we explore how diverse configurations of contingency factors produce different governance forms. The results highlight three mod...
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作者：Shen, Yongdong; Wei, Wenchi; An, Chao; Chen, Zhouyi
作者单位：Zhejiang University; Zhejiang University; Tsinghua University; Zhejiang Gongshang University; Zhejiang Gongshang University
摘要：This study examines whether and how fairness perception and administration burden relate to citizen participation in social welfare programs. We theoretically argue that both participation costs and citizens' perceptions of distributive fairness play critical roles in determining individuals' willingness to engage with welfare programs. We further propose that compliance burden (costs) may constrain frontline officials' discretion in benefit allocation, thereby reinforcing perceptions of fairn...
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作者：Alamaa, Linda; Hall, Patrik; Lofgren, Karl
作者单位：Halmstad University; Malmo University; Victoria University Wellington
摘要：The expansion of organizational professionals in the public sector is often interpreted as a manifestation of increased managerial control and bureaucratisation, raising questions about shifting professional identities in public administration. This study contributes to research on hybrid professionalism and identity work by examining how organizational professionals themselves perceive this trend and how they justify their roles within public organizations. Based on a narrative analysis of in...
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作者：Moynihan, Donald
摘要：The second Trump administration saw the Department of Government Efficiency (DOGE), a group of outsider technologists given extraordinary power to pursue a massive downsizing of the federal government. They also displaced an alternative approach: the civic tech movement. Civic tech for government applies technology, data, and human-centered design to improve policy implementation, fueled by prosocial motivation, promising to increase state capacity in a way that centers attention on public ser...
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作者：Meijer, Albert; Lorenz, Lukas; Donatz-Fest, Isabelle; Hoff, Jan-Luuk
作者单位：Utrecht University; Vrije Universiteit Amsterdam
摘要：Responsible algorithmization refers to the use of algorithms in the public sector while safeguarding public values. Approaches to responsible algorithmization suggested by the EU, OECD, and others depart from a rational perspective and highlight formal structures and procedures. This paper complements this perspective by adding a natural perspective, which emphasizes sense-making and actual practices. This natural perspective is used for a set of ethnographic studies of algorithmization in thr...
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作者：Kolding, Rikke
作者单位：Aarhus University
摘要：Coproduction is an established element in public service provision, linked to positive outcomes such as increased service quality and quantity. Realizing these outcomes requires skills and motivation from street-level professionals and lay actors alike. Nevertheless, research has long questioned professionals' willingness to engage in coproduction because lay input challenges their professionalism. However, existing research often treats lay input as a uniform, challenging factor, overlooking ...
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作者：Huang, Ting; Hassan, Shahidul; Villadsen, Anders Ryom; Yi, Hongtao
作者单位：University of London; Queen Mary University London; University System of Ohio; Ohio State University; Aarhus University; State University System of Florida; Florida State University
摘要：While public administration research has begun exploring the impact of women's representation in top leadership positions in public organizations, the conditions under which women's representation in top management teams (TMTs) produces policies specifically benefiting women remain underexamined. Using a panel dataset covering 276 Chinese municipalities (2010-2018), this study examines how women's representation in mayoral teams affects women-sensitive policy adoption. Fixed-effects Poisson re...
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作者：Guo, Yue; Xu, Zihan; Zhang, Qian
作者单位：Beijing Normal University
摘要：This study investigates the intergenerational transmission mechanisms of policy feedback, focusing on how past policies influence citizens' behavioral intentions across generations in the context of China's fertility policy changes. Using data from the China Family Panel Studies, we investigate how experiences with the one-child policy affect individuals' intentions under the current pro-natalist policy. Logistic regression analysis reveals that individuals whose parents complied with the one-...
