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作者:LaPorte, TR; Metlay, DS
作者单位:United States Department of Energy (DOE)
摘要:How should public organizations respond to the current ''crisis of trust?'' Outlining a conception of institutional trustworthiness, this article explores the conditions that increase the difficulty of achieving it, suggests a basis for designing organizational relationships that recover it, and broaches the problem of assuring institutional constancy as a critical requirement. Institutional constancy will be considered in greater depth in a forthcoming issue.
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作者:Kravchuk, RS; Schack, RW
摘要:What are the challenges posed for public sector decision makers by the Government Performance and Results Act of 1993 (GPRA)! And what can be done to enhance the possibility of effective performance measurement! The GPRA calls for a vigorous implementation of performance measurement across federal agencies by 1999. Measures will be employed far both strategic management (planning) and evaluation of results (scorekeeping). A more formal use of performance measurement will surely bring many bene...
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作者:Morgan, D; Bacon, KG; Bunch, R; Cameron, CD; Deis, R
摘要:Can we afford to eliminate middle managers in local government? Douglas Morgan and colleagues argue that middle managers play distinctive roles as ''keepers of two functions'' that are essential to the health of our democratic polity: helping to define ''acceptable service'' and making the delivery of public services accountable. The authors contend that current efforts to eliminate layers of middle management through contracting out for services, privatizing, reinventing government, and other...
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作者:deHavenSmith, L; Wodraska, JR
摘要:Can consensus-building techniques be effectively applied in the resources planning process? The authors describe a consensus-building process used by the Metropolitan Water District of Southern California in developing an Integrated Resources Plan for the region. The process was a modification of that used by the American Assembly, The modifications included establishing a steering committee to set the agenda and decide other details; holding a series of assemblies rather than just one; and co...