Designing effective performance-measurement systems under the Government Performance and Results Act of 1993
成果类型：
Article
署名作者：
Kravchuk, RS; Schack, RW
刊物名称：
PUBLIC ADMINISTRATION REVIEW
ISSN/ISSBN：
0033-3352
DOI：
10.2307/976376
发表日期：
1996
页码：
348-358
关键词：
摘要：
What are the challenges posed for public sector decision makers by the Government Performance and Results Act of 1993 (GPRA)! And what can be done to enhance the possibility of effective performance measurement! The GPRA calls for a vigorous implementation of performance measurement across federal agencies by 1999. Measures will be employed far both strategic management (planning) and evaluation of results (scorekeeping). A more formal use of performance measurement will surely bring many benefits As Robert S. Kravchuk and Ronald W. Schack point out, however, the development of performance measurement systems will introduce new, and perhaps unforeseen, problems. Kravchuk and Schack argue that increasing reliance an formal measurement approaches, at the expense of ''hands-on'' management and evaluation, will place senior officials more in a cybernetic made of decisionmaking, than a rational-actor mode. Paradoxically, performance measures may misinform as much as they inform, if users are unaware of the subtle limitations of measurement systems. The authors argue that the rigors of general systems theory can contribute to effective compliance with GPRA. To that end, they present ten general design principles for effective performance measurement systems.