作者：Nabatchi, Tina; Stanger, Anya
作者单位：Syracuse University
摘要：This article examines the Equal Employment Opportunity Commission's Management Directive 110, which requires all federal agencies to off er alternative dispute resolution (ADR) to employees with equal employment opportunity (EEO) complaints. Specifically, the article examines federal sector EEO complaint processing before and after the passage of Management Directive 110 and compares the traditional EEO procedure with the use of ADR on several indicators of case processing and case outcomes. F...
作者：Resh, William G.; Pitts, David W.
作者单位：Indiana University System; Indiana University Bloomington; American University
摘要：Theories of goal conflict suggest that public organizations confront two possibilities when they face multiple policy goals: (1) organizations attain synergy among lower-order, instrumental goals in order to achieve higher-order objectives, or (2) organizations face a zero-sum trade-off among goals. Implicit in this debate is the proposition that trade-off is more likely when performance toward the attainment of multiple goals is measured with substantively exclusive metrics and under varying ...
